Customer Experience Change Manager
Customer Experience Change Manager
with English
with English
What will you do:
-
Working in close collaboration with cross functional colleagues to ensure consistent, integrated deliverables.
-
Maintaining a thorough awareness and understanding of relevant strategic objectives within the organization.
-
Overseeing the delivery of key strategic messages through communication plans.
-
Monitoring daily change impacts to processes activities of the team and ensuring that all SLAs are met throughout transformation.
-
Serving as a first point of contact to triage answer questions about change.
-
Managing multiple projects simultaneously.
-
Monitoring project milestones, reporting on the status and presenting project updates.
-
Proactively identifying and managing project risks, ensuring that all stakeholders have an appropriate appreciation of the key risks and that the required steps to mitigate these risks are completed.
-
Mobilizing service provider support where needed e.g., testing, system issues to realize or land the benefits of changes to processes, systems, and people rollouts.
What do we expect from you?
-
Excellent presentation skills, process mapping design thinking.
-
Strong problem solving and analytical skills, with the ability to perform effectively in high pressure and dynamic situations.
-
Strong interpersonal and written communication skills.
-
Strong people management, teaming, and collaboration skills.
-
Strong client driven focus and results orientation.
-
Ability to work independently and meet tight deadlines.
-
Strong experience in MS Excel and PowerPoint and competence with other PC based applications MS Office . Experience with Visio, Tableau and Asana is good to have.
-
5 plus years of change management, project management or process improvement training.
-
Experience managing multiple large scale, global projects.
-
Experience working with a large technology company.
-
Strong understanding of operational processes in Finance Accounting.
-
Previous experience in Customer Experience would be an asset.
-
Experience working in a client facing managerial role with onshore and offshore team members.
-
Bachelor s degree or equivalent. Preferably in Business, Finance, Accounting or Social Science in particular Sociology or Psychology.
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly office
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activities and outings
- Access to MyBenefit platform
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace