Junior Order Management Specialist
Junior Order Management Specialist
with Polish & Russian
with Polish & Russian
What will you do?
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Manage customer order activity through the order fulfillment cycle.
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Work with internal departments to ensure time results Identify and respond to customers requests.
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Ensure all queries are processed as per SLA s Service Level Agreements and KPIs Key Performance Indicators which are set out for the team.
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Take ownership of customers issues ensuring end to end service with an emphasis on excellent customer satisfaction and attention to detail.
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Demonstrate an in depth knowledge of products and services offered by the client
Job Qualifications:
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Proficient Russian and Polish verbal and written min. C1
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Proficient English verbal and written Min. B2
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Good knowledge of MS Office tools
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Experience with SAP would be an asset
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Experience in customer service or supply chain
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Strong drive for results and the ability to manage multiple initiatives simultaneously
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Ability to deal with and react effectively to demanding SLA driven environment without compromising quality or efficiency
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Professional and confidential demeanor to ensure that data is handled sensitively and confidentially
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Strong attention to detail and a well organized, structured approach to work and good communication skills
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly office
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activities and outings
- Access to MyBenefit platform
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace