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Shell Business Operations
Data aktualizacji: 2022-11-18
IMTC Advisor
Nr ref. R84885
Kraków, małopolskie
Data aktualizacji: 2022-11-18 Aplikuj
Shell Business Operations
IMTC Advisor

IMTC Advisor

IMTC Advisor


Early Careers

Work Location
Experience level
Work Location:


Experience level:

Early Careers

Shell in Krakow

Our people are essential to the successful delivery of the Shell strategy and to sustaining business performance over the long term. Performing competitively in the evolving energy landscape requires competent and empowered people working safely together across Shell.
We believe that diverse teams led by inclusive leaders deliver better safety and business performance.
5000+ employees 63 nationalities 20 languages

Shell Global

Shell is an international energy company with expertise in the exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals global energy company.
Around 84,000 employees across more than 70 countries work together to power progress through more and cleaner energy solutions. We use advanced technologies and take an innovative approach to help build a sustainable energy future. We are working to advance disability & enablement, gender balance, culture/ethnicity and LGBT+ inclusion within Shell and the communities where we work.

Your responsibilities

Principal Accountabilities:

As a member of the International Mobility Tax Compliance Team, provide input and support for tax compliance processes including:

  • Management of cases according to established ways of working, including using Salesforce tool to log queries and updates, keeping customers updated on the status of open cases, ensure closure of ticket, handing-off cases to other teams in HR Operations as required, reporting

  • Timely escalation of complex queries to senior advisors, SMEs, Policy, Employment Tax team

  • Be the main liaison in the communication between the company and the 3rd Party Tax provider

  • Manage the mass communication process

  • Access maintenance

  • Handle the invoices from the 3rd party provider (local to global)

  • Participate in local and global projects aimed at ensuring operational excellence

  • Providing input to knowledge management in the team, sharing best practices, creation and ownership of documentation/job aids

  • Building partnerships with HR Operations, Payroll, Employment Tax, Policy teams by clarifying policies and procedures, giving and asking for updates on case status, gathering information required for case processing

Our requirements

Skills and Requirements:

  • Tertiary education

  • Minimum 2-3 years of work experience - previous experience in Shared Service, Call Centre, Service environment is an advantage

  • English (good command, both written and oral)

  • Solid verbal and written communication skills required, including business writing skills

  • IT skills (Microsoft suite of products)

  • Ability to deal with large and complex volumes of information

  • Flexibility and resourcefulness with managing change

  • Teamwork – collaborate and cooperate to get the job done

  • Excellent networking and relationship building skills

  • Experience in service excellence

  • Excellent knowledge and experience with HR procedures and processes


  • remote work opportunities
  • flexible working time
  • corporate products and services at discounted prices
  • christmas gifts
  • private medical care
  • life insurance
  • charity initiatives
  • employee referral programme
  • parking space for employees
  • electric car charger
  • leisure zone
  • fruits
  • integrations events
  • sharing the costs of sports activities
  • sharing the costs of foreign language classes
  • sharing the costs of tickets to the movies, theater

Recruitment stages

1. Find a perfect career opportunity and apply
2. Be invited to the process via call with recruiter
3. Nail your job interview (assessment center)
4. Get an offer and start your adventure with Shell