Trwa ładowanie. Prosimy o chwilę cierpliwości.
Przeglądana oferta pracy jest nieaktualna
Shell Business Operations
Data aktualizacji: 2022-11-17
Kraków, małopolskie
BPO/SSC, Analiza
angielski, hiszpański
Data aktualizacji: 2022-11-17

Analyst Credit Debt Recovery

Analyst Credit Debt Recovery

with Spanish - PM Shift

with Spanish - PM Shift


Early Careers

Work Location
Experience level
Work Location:


Experience level:

Early Careers

Shell in Krakow

Our people are essential to the successful delivery of the Shell strategy and to sustaining business performance over the long term. Performing competitively in the evolving energy landscape requires competent and empowered people working safely together across Shell.
We believe that diverse teams led by inclusive leaders deliver better safety and business performance.
5000+ employees 63 nationalities 20 languages

Shell Global

Shell is an international energy company with expertise in the exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals global energy company.
Around 84,000 employees across more than 70 countries work together to power progress through more and cleaner energy solutions. We use advanced technologies and take an innovative approach to help build a sustainable energy future. We are working to advance disability & enablement, gender balance, culture/ethnicity and LGBT+ inclusion within Shell and the communities where we work.

Your responsibilities

Are you passionate about credit management and risk evaluation
Do you have excellent analytical and collaboration skills? 
If you said 'yes' - join our Latin America's Credit Team! 

In this department, you will have a unique opportunity to develop your career by working in a professional setting with clients and various teams and stakeholders. 

We support Mexican Market so working hours are between 14:00 PM till 22:30 PM.

As Analyst - Credit Debt Recovery you will be responsible for:

  • Manage debt recovery activities relative to accounts portfolio, including reporting and provisioning

  • Monitoring and analyzing customers' receivables.

  • Contacting customers via phone and mail.

  • coordinate with Sales and the business account reviews on assigned portfolio.

  • Ensuring compliance with collection policies and procedures.

  • Providing receivables reporting, e.g. overdue reports, and aging reports.

  • Coordinating with Sales and the business account reviewing on the assigned portfolio.

  • Investigating payment discrepancy reasons if the customer fails to provide it in their remittance data.

  • Booking of incoming payments & refunds to customers.

  • Communicating with internal and external customers in a professional, effective and efficient manner.

Our requirements

If You Have:

  • About 1-2 years of experience in accounting, especially accounts receivables/collection activities.

  • Obtained economic, accounting, or finance university degree/qualification - that would be an asset.

  • Fluent Spanish (min.C1) and good English (min. B2).

  • Good working knowledge of MS Office and MS Outlook tools.

  • Ability to work under time pressure and analytical skills.

  • Strong interpersonal and communication skills, persuasive and firm in discussions.

  • Adaptability skills, strong solving problem skills.


  • remote work opportunities
  • flexible working time
  • corporate products and services at discounted prices
  • christmas gifts
  • private medical care
  • life insurance
  • charity initiatives
  • employee referral programme
  • parking space for employees
  • electric car charger
  • leisure zone
  • fruits
  • integrations events
  • sharing the costs of sports activities
  • sharing the costs of foreign language classes
  • sharing the costs of tickets to the movies, theater

Recruitment stages

1. Find a perfect career opportunity and apply
2. Be invited to the process via call with recruiter
3. Nail your job interview (assessment center)
4. Get an offer and start your adventure with Shell