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Shell Business Operations
Data aktualizacji: 2022-12-01
Kraków, małopolskie
BPO/SSC, Obsługa klienta
angielski, niemiecki
Data aktualizacji: 2022-12-01 Aplikuj
REKRUTACJA ZDALNA

Customer Success Specialist German Speaker

Customer Success Specialist German Speaker


Kraków

Early Careers

Work Location
Experience level
Work Location:

Kraków


Experience level:

Early Careers


Shell in Krakow

Our people are essential to the successful delivery of the Shell strategy and to sustaining business performance over the long term. Performing competitively in the evolving energy landscape requires competent and empowered people working safely together across Shell.
We believe that diverse teams led by inclusive leaders deliver better safety and business performance.
5000+ employees 63 nationalities 20 languages

Shell Global

Shell is an international energy company with expertise in the exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals global energy company.
Around 84,000 employees across more than 70 countries work together to power progress through more and cleaner energy solutions. We use advanced technologies and take an innovative approach to help build a sustainable energy future. We are working to advance disability & enablement, gender balance, culture/ethnicity and LGBT+ inclusion within Shell and the communities where we work.

Your responsibilities


If you are communicative and open-minded person looking for gaining an excellent experience in Customer Operations field, we offer you the chance to develop professional skills and become Specialist in our Customer Success team! 

Our German-speaking team is a very proactive group that believes working together is a key to success. We are willing to do more than only respond to queries. We thrive to work smart not hard, and always look for possibilities to improve/automate our operations processes.
And yes, we can have fun too!!

As an Customer Success Specialist, you will:

  • Resolve Customer requests received via all mediums (phone, email, fax)

  • Be the first point of contact for Business Customers

  • Work with the new digital live chat channels (both through the website and the mobile application)

  • Liaise between customers and supply chain departments in coordination of delivery process

  • Communicate to customers order and delivery status and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order

  • Support in the resolution of delivery queries

  • Bid and Tender

  • Contract Management

  • Pricing

  • Master Data Set-up and Amend

  • Data Integrity Management

  • Enforcing company’s policy and contracts

  • Ensuring compliance (Data privacy, trade compliance, SDS, etc)

  • Troubleshooting

Our requirements


  • Fluent German (min. B2/C1) and good English

  • Bachelor degree preferred (Business related preferable)

  • Excellent communication and relationship building skills

  • Continuous improvement mind-set

  • Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities

  • Good teamwork and collaborative skills

  • Previous experience in Customer service or operations would be an asset

  • Experience in Microsoft Office, SAP knowledge would be an asset

Benefits

  • remote work opportunities
  • flexible working time
  • corporate products and services at discounted prices
  • christmas gifts
  • private medical care
  • life insurance
  • charity initiatives
  • employee referral programme
  • parking space for employees
  • electric car charger
  • leisure zone
  • fruits
  • integrations events
  • sharing the costs of sports activities
  • sharing the costs of foreign language classes
  • sharing the costs of tickets to the movies, theater

Recruitment stages

1. Find a perfect career opportunity and apply
2. Be invited to the process via call with recruiter
3. Nail your job interview (assessment center)
4. Get an offer and start your adventure with Shell