At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can.

Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being.

Brown Brothers Harriman is currently recruiting Operations Supervisor - Trade Managemet.

The Operations Supervisor – Trade Management is responsible for the effective direction and supervision of a team of employees within a specific function of the Operations division. S/he is responsible for managing workflow and meeting all department standards associated with the transaction volume received. These standards include deadlines, accuracy, turnaround and STP. The Operations Supervisor is expected to resolve sensitive issues with internal (Operations/INSERV) as well as external (client) parties while ensuring that the Client Experience is second to none. They also work with these same parties to proactively engage in discussions that will lead to enhanced STP, reduce risk and streamline processes. The Operations Supervisor is expected to participate as well as manage projects related to improvement of processes that directly impact the Department Goals and Standards. The Operations Supervisor is responsible for developing and engaging their staff while providing critical feedback related to the standards the staff is expected to meet.

Qualifications:

• BS/BA degree or equivalent work experience

• 4+ years of Custody/Operations experience

• Excellent written and verbal communication skills

• An aptitude for thorough analytical and problem resolution

• Self-starter, proactive and objective oriented

• Ability to execute tasks with little direction, and plan time effectively to meet deadlines

• Ability to multitask and deal with competing priorities

• Ability to identify, analyze, resolve and when needed escalate a problem

• Knowledge of one or more product areas within the Firm

• Aligns and works towards all department Goals

• Leadership skills and ability to engage others

What We Offer:

• Private medical care for you and your family

• Life Insurance

• Hybrid Working Opportunities

• 2 additional days added to your holiday calendar for Culture Celebration and Community Service

• Various additional benefits including professional training and qualification support

• Subsidised cafeteria

• Contracts for an indefinite period of time with no probation period

Some of your key responsibilities include:  

• Ensure daily output meets standards for quality, timeliness, and deadlines

• Ensure adherence to all established policies, procedures, and controls

• Monitor volume to ensure proper staff allocation to meet goals

• Analyze trends and provide feedback on instruction content and format as related to market requirements/standards

• Ensure timely response to internal and external requests

• Work proactively with clients and internal areas to improve instruction and process flow

• Take ownership of issues and manage projects related to the implementation of new processes and procedures

• Review and write E&O’s and ensure corrective action is taken

• Ability to communicate instruction related issues clearly and professionally to clients (written, verbal and in person)

• Communicate expected resolution (where applicable) based on market knowledge and standards

• Provide superior client service

• Provide employees with constructive and timely feedback

• Ensure staff are aware of standards and benchmarks that they are required to meet and communicate of performance in these areas is consistent and clear

• Understand competencies and tools that are required for a successful job performance

• Coach and develop reports