Private Capital - Junior Business Analyst for Client Service Desk

Your responsibilities will include:

• Support on-boarding process, verifying that all the requirements are in place for client setup
• Perform user access management (creation/modification) between NeoLink and CapLink
• Manage parameterization of the portal for access rights of users
• Provide technical service support for Private Capital clients using the web portal
• Navigate the portal and understand its standard functionalities (including understanding of eFront)
• Maintain full knowledge and understanding of the web portal
• Execute users access rights reconciliation / control checks as required
• Facilitate internal walkthroughs and training sessions in order to support any change implementation / new features and releases
• Answer incoming client queries related to the web portal usage & user set up/access
• Monitor incoming client queries and act on them without delays and in line with agreed KPIs
• Support clients with resolving access related issues
• Answer client’s analytical query – clarify analytics issue or re-route to AssetMetrix
• Manage operational requests according to local and global procedures in order to mitigate risks and comply with internal policies and controls
• Escalate and liaise with Manager, L2 or other dependencies for unresolved open operational issues / high risk items
• Proactively manage client communication ensuring any client’s concerns are immediately reported to management/GBCM
• In case of new enhancements, escalate requirements to GBCM so all the requests are centralized and requested to the central team with feedback from the business
• Interact with AssetMetrix as agreed and required (avoid approaching AssetMetrix with queries which could/should be answered by BP2S
• Direct client’s operational query (contents related) to Operational Team as needed / consult with relevant Operational Team client’s operational query (contents related) as needed
• Collect users’ feedback regarding web portal usage and functionalities and provide it to Private Capital GBCM for further analysis
• Support development of functionalities desired by clients and validated by the Relationship Manager
• Identify opportunities for enhancements / service efficiencies
• Cooperate closely with Private Capital GBCM, Product, IT, Operations
• Contribute to all internal and external meetings/calls related to assigned tasks/projects and articulate key points
• Share the best practices and ideas with the peer groups and team members
• Consistently evaluate and update documented procedures to ensure they are complete, accurate and current.
• Maintain good communication with internal peer groups, and central team
• Be in charge of tasks and manage daily progress

Requirements:

• Preferably 2 years of experience in banking / financial sector or 1 year of experience in audit / control
• University degree
• Fluent working knowledge of English
• Independence in the performance of entrusted tasks;
• Ability to work effectively as a team player
• Ability to active listening and persuasion
• Numerate and analytical skills
• Ability to synthetically formulate conclusions
• Excellent organisational & communication skills
• Stress resistance and ability to work under deadlines
• Commitment and creativity in action
• Orientation for external and internal customer
• Knowledge of legal acts related to the financial / banking sector; knowledge of IT systems used in BNP Paribas Securities Services (will be considered as a strong asset)

We offer:

• Stable employment, with full-time job contract
• Six Career Paths to choose from
• Complex on boarding and induction programme
• Trainings, co-financed language courses, professional certifications and post-graduate studies
• Hybrid work model (50% remotely)
• Private medical package
• Life insurance
• Employee Pension Plan
• Sports Card
• Lunch Card
• Cafeteria Platform
• Modern, eco-friendly office located near Metro Daszyńskiego station