The Customer Operations Specialist Deal Management supports Account Managers in on-boarding Customers to Shell and delivering all relevant changes to the customer agreement throughout the contract life-cycle. As a Customer Operations Specialist Deal Management you will own pricing and the contract set up, amendment and management process.This fraction of this role is to makes sure Customers find it easy to do business with Shell by providing a best-in-market Customer experience.

Dimensions:

Shell's Aviation into plane business is a high profile, complex and successful global business and a fuel provider in around 40 countries and 800 Airports. Shell has a strong market share in all Customer segments, which are Commercial Airlines, General Aviation, Military and local bulk business.

What will you do?

• Work with Account Managers to provide pre-offer, offer and contract;
• Management support for standard and non-standard contract set up and maintenance;
• Execute contract legal and fiscal requirements, working with local legal focal points;
• Follow-up directly with customers on missing contract documentation;
• Ensure contracts are signed and stored in line with local country requirements;
• Review contract performance;
• Own contract documentation archiving and termination of customer contracts;
• Manage ordering process for Aeroshell (Lubricants) distributors
• Set up and maintain end to end pricing data.
• Act as resolution owner of Customer complaints.
• Maintain Sales Hierarchy, contract registers and banding adherence;
• Set up and amend Customer master data;
• Act as a touchless setup lead in system-to-system setup with new Customers.

• Fluent Turkish language (min.C1) and English on a good level (min. B2+);
• Bachelor/Master degree in Economics/Law/BusinessAdministration/Finances that would be an asset;
• Proficiency in MS Exceland knowledge of SAP is a plus
• Very good analytical skills;
• Detail-orientation on a very good level;
• Strong interpersonal and communication skills;
• Continuous Improvement mindset;
• Relationship building skills;
• Stakeholder's management skills;
• Ability to cooperate within a Team;
• Passion about aviation is an asset.

...........apply today!