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Przeglądana oferta pracy jest nieaktualna
Shell Business Operations
Data aktualizacji: 2022-12-02
Junior HR Advisor
Nr ref. R34945
Kraków, małopolskie
BPO/SSC, Human Resources
Data aktualizacji: 2022-12-02
Shell Business Operations
Junior HR Advisor

Oferta pracy jest nieaktualna

Pracodawca zakończył rekrutację na to ogłoszenie

Junior HR Advisor

Junior HR Advisor


Early Careers

Work Location
Experience level
Work Location:


Experience level:

Early Careers

Shell in Krakow

Our people are essential to the successful delivery of the Shell strategy and to sustaining business performance over the long term. Performing competitively in the evolving energy landscape requires competent and empowered people working safely together across Shell.
We believe that diverse teams led by inclusive leaders deliver better safety and business performance.
5000+ employees 63 nationalities 20 languages

Shell Global

Shell is an international energy company with expertise in the exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals global energy company.
Around 84,000 employees across more than 70 countries work together to power progress through more and cleaner energy solutions. We use advanced technologies and take an innovative approach to help build a sustainable energy future. We are working to advance disability & enablement, gender balance, culture/ethnicity and LGBT+ inclusion within Shell and the communities where we work.

Your responsibilities

If You have strong communication skills, an open mind, and you like working with people, this role could be your chance to provide end-to-end HR Operations to employees, line managers, and local HR across a designated region.
If you are already experienced in HR operations, business HR, customer service, or call center you should consider joining our team.

What’s a role?

As an HR Advisor, you will provide end-to-end HR Operations support to employees, line managers, and local HR. Execution of complex Local HR Processes, in line with existing policies and procedures, assuring high-quality data management in Shell People, as well as documentation, including ongoing support to employees.

More specifically, your role will include: 

  • Timely escalation of complex queries to senior advisors, SMEs and policy teams. Acting as a country or process focal point if necessary.

  • Liaising with HR Business Partners, HR in the Country, Employees, and Line Managers, as required in order to resolve cases.

  • Building partnerships with HR Partners by clarifying policies and procedures, giving and asking for updates on case status, gathering missing data necessary for case processing, identifying best practices, and knowledge sharing.

  • Adhering to the Global Approval Matrix (GAM) and Financial Control Manual (implementing all established financial controls in daily work) & Data Privacy rules, including reporting all FCM & Data Privacy breaches.

  • WIP management, keeping customers updated on the status of open cases,

  • Taking ownership of end-to-end processes.

  • Handing off cases to other teams in HR Services as required.

  • Dealing with third-party service providers.

Our requirements

We are looking for candidates who have specific knowledge and a good understanding of the HR Model. Furthermore, we appreciate candidates who are empathetic and have excellence mindset. Beyond that, we'd hope to see as many following as possible on You CV:

  • English – Min. C1.
  • One year of experience in a similar area will be an asset.
  • Strong knowledge of Shell People.
  • Experience in service excellence.
  • Experience in change management is an advantage. 
  • Ability to work on complex cases individually with minimal supervision.


  • remote work opportunities
  • flexible working time
  • corporate products and services at discounted prices
  • christmas gifts
  • private medical care
  • life insurance
  • charity initiatives
  • employee referral programme
  • parking space for employees
  • electric car charger
  • leisure zone
  • fruits
  • integrations events
  • sharing the costs of sports activities
  • sharing the costs of foreign language classes
  • sharing the costs of tickets to the movies, theater

Recruitment stages

1. Find a perfect career opportunity and apply
2. Be invited to the process via call with recruiter
3. Nail your job interview (assessment center)
4. Get an offer and start your adventure with Shell