The Ops Lead Specialist  R&A is responsible for assisting the supervisor with enhancing the productivity of the unit in reconciling the books and records of BBH & Co. clients for all security positions and cash.  The individual is a subject matter specialist typically dealing with complex issues as they relate to the Reconciliation & Analysis unit and has direct contact with internal operating/client service teams to assist in issue resolution and to ensure quality of department deliverables.  This individual will exhibit leadership traits commensurate with supervision, and will be relied on for training of all junior staff. 

Area of Responsibility:

-  Ensure daily output standards for both quality and timeliness are met through quality oversight of BBH BPO activities
-   Coordinate control/production related activities.
-   Coordinate intraday and end of day prioritization and reconciliation of daily work/proof and control.
- Provides and understands the daily, weekly and monthly reports that are distributed to the internal and external clients.
-  Communicates with the various internal clients on any items which are out of standard via phone, email and face to face periodic meetings to ensure all aged items are being worked on through resolution.

-Communicates professionally and constructively to effectively resolve any security exceptions in order to minimize risk and exposure.
- Responds to complex inquiries in a timely manner.