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Shell Business Operations
Data aktualizacji: 2023-01-23
Kraków, małopolskie
BPO/SSC, Obsługa klienta
angielski
Data aktualizacji: 2023-01-23 Aplikuj
REKRUTACJA ZDALNA

Customer Success Specialist - Pricing EU

Customer Success Specialist - Pricing EU


Kraków

Early Careers

Work Location
Experience level
Work Location:

Kraków


Experience level:

Early Careers


Shell in Krakow

Our people are essential to the successful delivery of the Shell strategy and to sustaining business performance over the long term. Performing competitively in the evolving energy landscape requires competent and empowered people working safely together across Shell.
We believe that diverse teams led by inclusive leaders deliver better safety and business performance.
5000+ employees 63 nationalities 20 languages

Shell Global

Shell is an international energy company with expertise in the exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals global energy company.
Around 84,000 employees across more than 70 countries work together to power progress through more and cleaner energy solutions. We use advanced technologies and take an innovative approach to help build a sustainable energy future. We are working to advance disability & enablement, gender balance, culture/ethnicity and LGBT+ inclusion within Shell and the communities where we work.

Your responsibilities


The role of Customer Success Specialist - Pricing EU is to support the delivery of Shell Fleet Solutions pricing and portfolio strategy for Commercial Road Transportand Fleet business in specific country.

The purpose of this role is to convert local market insights into effective pricing management and deliver value, entrench, and grow the brand to strike a balance between volume and value delivery.

Where you fit in?

Customer Success Specialist (CSS) is empowered to manage customer experience, relationship, and satisfaction across the end-to-end journey of our customers. This job holds accountable for delivering pricing management of customer commercial conditions and

The role requires pricing customer support from contract and account set-up to order and payment.

Principal accountabilities:

  • Follow price policies and implement price changes resulting from national and international oil price movements, other relevant local market price developments or competitive actions as well as other cost factors (e.g., currency exchange rates).
  • Close coordination with local Pricing, Retail and Sales to create, validate and maintain local pricing insights with the market environment (e.g., Nature Based solution, eMobility offer).
  • Recommend and lead operational implementation of price strategies & tactics on the assigned country/cluster.
  • Ensure pricing compliance and store approval documentation in the system for audit and control accuracy.
  • Execute control reports and follow up on areas of concern (like list price changes, bonus payment).
  • Support supervisors in people-related matters such as introduce new joiners, coach junior team

Our requirements


Requirements:

  • English (min. C1)
  • Bachelor’s degree preferred or equivalent experience
  • Strong analytical mindset and ability to use data analysis in pricing and strategic decisions
  • Experience in Microsoft Office; GSAP/ H3 experience preferred
  • Possess a strong Customer service ethic and ability to understand, champion the Customer’s needs,
  • Demonstrated communication and relationship building skills

Benefits

  • remote work opportunities
  • flexible working time
  • corporate products and services at discounted prices
  • christmas gifts
  • private medical care
  • life insurance
  • charity initiatives
  • employee referral programme
  • parking space for employees
  • electric car charger
  • leisure zone
  • fruits
  • integrations events
  • sharing the costs of sports activities
  • sharing the costs of foreign language classes
  • sharing the costs of tickets to the movies, theater

Recruitment stages

1. Find a perfect career opportunity and apply
2. Be invited to the process via call with recruiter
3. Nail your job interview (assessment center)
4. Get an offer and start your adventure with Shell