Trwa ładowanie. Prosimy o chwilę cierpliwości.
Shell Business Operations
Data aktualizacji: 2023-01-24
Kraków, małopolskie
BPO/SSC, Obsługa klienta, Logistyka
angielski, włoski
Data aktualizacji: 2023-01-24 Aplikuj

Customer Expert in Transport and Logistic

Customer Expert in Transport and Logistic

with Italian

with Italian


Early Careers

Work Location
Experience level
Work Location:


Experience level:

Early Careers

Shell in Krakow

Our people are essential to the successful delivery of the Shell strategy and to sustaining business performance over the long term. Performing competitively in the evolving energy landscape requires competent and empowered people working safely together across Shell.
We believe that diverse teams led by inclusive leaders deliver better safety and business performance.
5000+ employees 63 nationalities 20 languages

Shell Global

Shell is an international energy company with expertise in the exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals global energy company.
Around 84,000 employees across more than 70 countries work together to power progress through more and cleaner energy solutions. We use advanced technologies and take an innovative approach to help build a sustainable energy future. We are working to advance disability & enablement, gender balance, culture/ethnicity and LGBT+ inclusion within Shell and the communities where we work.

Your responsibilities

Customer Expert in Transport and Logistic with Italian (m/f)

Shell, global market leader with 113 years of experience in energy supply and transition, is looking to power on our logistic department with new team player.

In Shell Commercial Road Transport, we’re on a mission to help keep heavy-duty fleets on the road by delivering progress at every turn and offer tailored customer solutions. With us, you can advance your career, develop and implement business strategies and challenge yourself as customer consultant.

As a Customer Expert in Transport and Logistic with Italian (m/f), you will:

  • Assist our clients in resolving complex operational requests via phone/mail
  • Ensure delivery of customer requirements (device processing, shipment control, master data set-up, troubleshooting)
  • Support business with your expertise and consult on closing deals
  • Manage your own customer portfolio and be representant of the company during official travels or online trainings
  • Drive customers into digitalized age supporting development of innovative tools
  • Get unique knowledge and use your expertise to complete strategic business projects
  • Interact with native speakers on daily basis

We offer:

  • Flexible working hours.
  • Opportunity to be awarded with variety of company rewards.
  • Access to online training and wellbeing platforms.
  • Regular sessions with interesting meetings and workshops.
  • Career growth opportunities within our global structure.

The Future. Yours to Make.

Our requirements

  • Fluent Italian (C1/C2) and advanced English (B2) both in writing as well as oral
  • Bachelor’s degree preferred (Logistic, Linguistic or Business related preferable)
  • Excellent communication, sales and relationship building skills
  • Continuous improvement and strategic mind-set
  • Ability to work both in the team as well as independent
  • Previous experience in Logistics, Customer service, Commercial or Sales role would be an asset
  • Strong PC skills (Microsoft Office, Microsoft Excel, MS Teams) and the ability to navigate and use software required


  • remote work opportunities
  • flexible working time
  • corporate products and services at discounted prices
  • christmas gifts
  • private medical care
  • life insurance
  • charity initiatives
  • employee referral programme
  • parking space for employees
  • electric car charger
  • leisure zone
  • fruits
  • integrations events
  • sharing the costs of sports activities
  • sharing the costs of foreign language classes
  • sharing the costs of tickets to the movies, theater

Recruitment stages

1. Find a perfect career opportunity and apply
2. Be invited to the process via call with recruiter
3. Nail your job interview (assessment center)
4. Get an offer and start your adventure with Shell