The Global Process Owner team is responsible for driving continuous improvements in the Order to Cash, Credit Services process. The team leverages state of the art technology, a single instance ERP and deep process knowledge and expertise to create a world class Order to Cash process with competitor beating efficiency and cost to serve.

In this role you will…

• Lead identification, communication and deployment of Order to Cash sub-process best practices
• Optimise the use of ERP to drive efficiencies across the business process
• Continuously Improve end-to-end O2C Process
• Develop business cases for enhancements/changes to the ERP tools supporting the process and our corporate and Finance Services strategic priorities
• Interacting with upstream/downstream business processes to ensure visibility of and alignment to new opportunities 
• Support ERP projects in order to deploy new functionality into the organisation  
• Measure process efficiency and improve ERP and related toolsets as well as user capabilities to drive improvements in cash flow and cost to serve
• Run focused clinics to improve processes and perform root cause analyses to diagnose process failures in collaboration with existing teams e.g. Super Users, Competency Centre, Business users (GoA) 
• Leverage analytics to identify and develop preventative actions to stop process failures 
• Monitor and support the delivery managers and project managers ensuring they are maintaining accurate and timely project information in all project plans, dashboards, communications, status reporting
• Build relationships to effectively manage and deliver new processes 
• Support the creation and controls of all business process related documentation, standards and SOPs
• Promote effective teamwork and collaboration across geographic and process boundaries effectively
• Works closely with tool and service suppliers to ensure that service levels are achieved

Why you?

Qualifications & Skills:

• Degree level or equivalent.  
• Deep, specialist expertise and knowledge of the O2C Credit Services Processes and how this interacts with the other sub-processes – Customer Services, Trade Spend Management and Treasury in the end-to-end O2C process 
• Ideally a current user/customer from SAP O2C and BW solutions 
• Strong experience of working on transformational global programmes, preferably with process and SAP SME experience 
• Front line team leadership and/or project team leadership experience 
• Proven record of leading projects through the full life cycle to common project management methodologies 
• Ability to lead definition of business cases for change – including presentation to senior stakeholders 
• Able to manage multifunctional, broad-based/diverse teams in a project and matrix organisation structure 
• Order to Cash analytical experience (utilising data sources and data mining tools to identify Process/ System/ Data inefficiencies/ opportunities) 
• Experience writing and managing Standard Operating Procedures (SOPs) 
• Senior stakeholder management capabilities skills and experience of engaging business customers and third-party suppliers q

How you will be rewarded:

• We are a high performing talented team who support our businesses in making the right decisions and driving GSK Finance towards best-in-class
• Career with purpose - whatever it is you’re doing, you’ll be sharing our mission to improve the quality of human life, by enabling people to do more, feel better and live longer
• Possibility of developing within the role and company’s structure
• Additional benefits (bonus plan, medical care, life insurance, pension scheme, sports card, recreation allowance, social fund)
• Access to newest technologies and solutions
• 60-80% remote work available
• Integration events
• Career at one of the leading global healthcare companies
• Supportive & friendly working environment
• Corporate culture based on our values: patient focus, integrity, respect and transparency

Inclusion & Diversity at GSK:

Inclusion and diversity at GSK are key for our success. Here, you will thrive through bringing your unique experiences to both our company and the recruitment process. We want you to be you, feel good and keep growing your career.
GSK is an Equal Opportunity and Affirmative Action Employer. Applicants will travel through a transparent recruitment journey that adheres to all required employment standards and regulations. Beyond this, we commit to our values of integrity and respect towards every applicant.
We want to hear from you and support with any adjustments that you may require during the recruitment process. Please get in touch with our Recruitment Team (pl.recruitment-adjustments@gsk.com) to further discuss this today.
We will request equal opportunities information from you and whilst disclosure is optional, we encourage you to be open, enabling us to monitor the inclusivity of our recruitment practices for the benefit of everyone. Your data will remain confidential, is never shared with our Hiring Managers and never affects the status of your application. *Local restrictions/legal requirements