Praca Customer Service / OTC Specialist with Czech/Slovak, Gdańsk

Customer Service / OTC Specialist

Customer Service / OTC Specialist

with Czech/Slovak

with Czech/Slovak

What will you do?

As Customer Service / OTC Analyst you'll be responsible for:

Responding customer queries in a timely manner
Management of Product & Distribution Complaint Returns ProcessingCustomer Master Data Management
Performing Credit Debit notes
Verbal and written communication with Customers (5-10 calls daily)Cooperation with LSP/TSP on Track and Trace of the ordersCooperation with Back Office on orders clarification for customers

What do we expect?

1-2 years of previous experience in customer service role
Knowledge of OTC – Order Management life cycle, SAP order&return processing and understanding of SOX Process Control
Strong interpersonal & communication skills and ability to maintain professional business contactIdeally fluent English skills both in the spoken and written form, plus minimum C1 degree of competence in Czech/Slovak
Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management. Alternatively, an equivalent progressive working experienceAbility to prioritize, analytical skills, can-do attitude and ability to multi-taskUnderstanding of Supply Chain (nice to have)

What we can offer:

Inclusion&Diversity in practice in truly multinational enviroment
Eco-friendly office
Cooperation with globally recognized Clients and access to the latest technology solutions
Online and classroom trainings to master your skills
Unique community with sport, volunteering activities and outings
Access to MyBenefit platform
Multisport and lunch card
Private medical care and life insurance
Referral program with bonuses for referring new employees
Modern office in the city center of Warsaw
Chill room, game room, library and coffee-breaks at terrace

ABOUT US:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology, Industry X and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "Aplikuj teraz" button

When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.