About the job
Arla’s inhouse Service Desk is growing and we are looking for talented people to join. As a Scandinavian company, we value mutual trust, collaboration and initiative. Thus, you will have every opportunity to share your ideas, learn and try new things.
Join a global covering Service Desk and become part of a multinational team were quality have high priority over quantity and were we aim to do the right thing the first time around. The team is high performance and highly motivated to provide that best support to our colleagues.
Specifically, you will:
- Provide 1st and 1.5 level Support for all systems and devices
- Perform remote troubleshooting through SCCM
- Educate and guide the end user through the problem-solving
- Identify and suggest improvements on current processes followed
- Act as escalation point in case of urgent or severe IT incidents
- Prioritizie and manage many open tickets at the same time
- Analyse most common reported incidents
- Escalate unresolved issues to higher support teams
- Record all Incident and service request in ITSM tool
Who are you?
- Fluency in English – written and verbal
- Fluency in Swedish language at least at B2 level. However, we may consider candidates at level B1 who would take part in a language course in order to reach level B2
- Good knowledge of MS Office and Outlook tools
- Strong communications, negotiation and problem solving skills
- Good analytical and organization skills
- Strong team-player orientation
- Ability to work in fast-changing environment
Additionally, nice to have (not mandatory):
- Professional experience in Service Desk/Customer Service Department
- General understanding of ITIL Methodology
- Familiarity with one or more of these tools
- ServiceNow
- KCS - Knowledge Centered Service
- Microsoft O365
