About the job
HR Shared Services in Arla is a unique place where you can learn a wide variety of HR processes, including performance management, onboarding, recruitment, learning, Masterdata, mobility and more. We support our colleagues as a 1st line support with HR questions and tasks. Moreover, we work closely with HR teams around the world to deliver HR operations.
So in this role you will help Arla colleagues succeed at work by helping them with HR related tasks, with a strong focus on performance administrative support.
As an HR Senior Specialist you will:
- You will act as a 1st line support for Arla colleagues.
- Provide day to day support to Arla people with self-service processes (chat, call and case management)
- Provide professional assistance for Arla people with global HR processes by responding to internal requests
- Play a key role in administrative part of such HR processes like People Calendar ( Employee Performance )
- Participate in internal and global HR projects to improve user experience and deliver top class service
- Take service to the next level by ensuring professional, high quality and timely service delivery within your designated area
- Work closely with colleagues in other teams in HRSSC and in Global HR
- Ensure continuous knowledge anchorage across the team by updating process documentation and work instruction (addressing knowledge gaps in the team)
Who are you:
We are looking for a candidate with a positive attitude and an open mind. Internal Customer Service experience, preferably with HR area, is what we would also welcome.
Furthermore, you:
- Understand Global HR processes and want to develop in HR area (experience in HR SSC would be an asset)
- Have an experience in Customer Service experience or relevan HR areas (will be an asset)
- Are fluent in English – written and verbal
- Can work in a fast changing environment of HR processes and HR tools to support business in performing their daily tasks
- Taking an active part in anchoring knowledge for relevant HR processes
- Can work with MS Office tools.
- Have been working with Success Factors/SAP and other HR systems (will be an asset)
- Are focus and quality detailed
- Are capable of building positive relationships and manage stakeholders
- Understand concept of Business & organisational structures
