Join the game-changers:

Service Governance Team plays an important part in the governance of IG Group's operational activities. The jobholder will be working closely with executives and senior stakeholders across various business functions based in multiple IG locations. The primary focus will be on supporting business in providing informed decision making by defining and maintaining operational service governance metrics, market trends, identifying focus areas and creating grounds for opportunities to improve effectiveness of our operating model. Service Governance Analyst will report directly to Service Governance Manager who is part of the Global Service Centre Leadership Team. Responsibilities also include the important work of building and implementing processes and procedures to support a high-performing, client focused, diverse and inclusive workforce.

Responsibilities:

• Design the process and governance for producing various KPI reporting packs in collaboration with other reporting units and data owners
• Present analysis results through advanced visuals in simple format to senior stakeholders
• Develop timely, relevant, and insightful MI and reports to support evidence-based decision making and highlighting trends and areas for improvement
• Participate in local and regional initiatives and projects for continuous improvement
• Support the governance processes of the Global Service Centres (i.e., resource planning and budgeting processes, risk tracking and escalation, compliance with group standards)
• Facilitate reoccurring meetings and steering committees (i.e., service review meetings to discuss operational performance status and enable interactive discussions on issues and possible solutions)
• Work alongside management in all business areas looking to generate new insights and challenge current ways of thinking

Who we are:

We’ve been at the forefront of trading innovation since 1974, taking on the challenge to deliver an unmatched experience for our clients and raise the bar for tomorrow’s opportunities. Today, we’re a global fintech company incorporating the IG, tastylive, IG Prime, Spectrum and DailyFX brands, with a presence in 20 countries across five continents and over 400 000 active clients worldwide.

But we know our success is only possible because of our people, who we encourage and empower to be brave, determined and inventive. Join us if you’d like to work in an inclusive, collaborative team that will recognise your talent and allow it to shine.

Where you’ll work:

As part of our hybrid working environment, you’ll split your time between home and the office.

In this way, you’ll be able to enjoy a better work-life balance and always bring your best self to your role.

At the office, you’ll have access to everything you’d expect from a world-class employer, such as a modern working environment, agile spaces, private quiet rooms and breakout areas. Plus, all our offices are located in iconic city centres, close to everything you might need for a rewarding working experience.

Join IG, and you'll be joining the best in an always-moving industry. We're constantly improving and developing our backend systems. While you'll be based in our Krakow office, you'll also be working with various teams in Bengaluru, Johannesburg, and London. 

How you’ll grow:

Your personal and professional development are important to us. As a company that’s constantly redefining the boundaries of possibility, we’ll challenge you to push yourself, accelerate your ambitions and rise to new levels of excellence. We know that’s a big ask, so we’ll make sure that you’re supported all the way, getting the backing you need and the recognition you deserve. If you connect with our vision and can get behind it, you’ll be rewarded with countless opportunities to experience new things and enhance your abilities.

What you’ll get:

• Competitive salary 
• Private medical cover for you and your family (Medicover) 
• Multikafeteria system (you can choose multisport card, vouchers etc.) 
• Life insurance (Generali) 
• Comprehensive global and local onboarding process – to the company and to your role 
• Unlimited access to LinkedIn Learning Platform 
• Employee-led LGBTQ+, Women’s, Black and Parents & Carers networks with annual budget for organizing events & projects that foster an open, diverse and inclusive culture  
• Option to participate and create ESG initiatives based on IG Brighter Future Fund  
• Online stretching sessions 
• Online wellbeing weeks 
• Online social events 
• Annual parties - summer picnic and Christmas Party and other social events  
• Flexible working hours – depending on the role 
• Flexible work arrangements – we work in hybrid working framework  
• Home office equipment reimbursement  
• 2 additional days off a year for voluntary work  
• 1 additional day off to celebrate your Birthday  

Who you are:

You’re upbeat and enthusiastic, and you have an open mind and a curious, can-do attitude. You, like us, understand the importance of collaboration and are driven to be the best in what you do. You embody our three core values – to champion the client, learn fast together and raise the bar. You want to be part of a proudly carbon-neutral company that will prioritise your wellbeing and that of the world around you, helping to create a brighter future for all. A company that embraces diversity and welcomes everyone with respect, regardless of race, age, sexual orientation, gender, identification, faith or culture. If you’re inspired by our way of working and can bring something new to our team of top-notch people, then you’ll find a home here.

Requirements:

• Capability to present data using advanced visualization techniques – PowerPoint, PowerBI, Microsoft Excel
• Knowledge of Tableau would be an advantage
• Good presentation skills
• Previous experience in working with senior stakeholders
• Ability to work closely with the business to simplify complexity
• Proven ability to execute analytical tasks to a high level of quality
• Fluent spoken and written English
• Self-motivated team player who can work successfully as a standalone analyst
• Works well under pressure, meets deadlines and manages their own workload through strong time management and prioritization skills
• Has a considered, diplomatic approach with excellent relationship and communication skills

At IG, we are passionate, enthusiastic and what is most important we love what we do. 

Come, join us and feel the atmosphere we built.