A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Operations Support team monitors the overall quality of our service. As a part of the team, you’ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

IT Vendor Relations Senior Manager

(Warsaw, Krakow, remote from PL)

As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.
 

Preferred Knowledge/Skills: 

Demonstrates extensive abilities and/or proven record of success as a team leader in the following areas: 

• Exhibiting senior level communications and senior leader engagement experience; 

• Developing and delivering executive level impactful value-driven presentations/storytelling, reports and written communications. Ability to convert technology service elements into a compelling value story for stakeholders to endorse;

• Helping to execute on the North Star strategy; including driving service maturity efforts promoting value, stakeholder management, driving adoption and onboarding, implementing service and process enhancements;

• Playing a leading and hands-on role in the development and maintenance of $3+M technology budgets, process improvement and governance, including managing monthly allocations and variance reconciliations on monthly/quarterly/annual basis;

• Providing leadership with the high level costs and information that they need to govern and align investments with technology strategy;

• Managing vendor support contracts, licensing agreements and budgeting;

• Exemplifying team leadership and resource management skills including formal coaching;

• Providing insight into operational performance by applying data analytic techniques, industry leading practices and approaches; 

• Analyzing data to identify trends and patterns and prepare required leadership reports and dashboards; 

• Driving alignment to established technology standards, practices and processes; 

• Driving continuous improvement and identifying best practices methodologies by conducting business performance analysis against targeted function measures;

• Meeting regularly with leadership to share technology performance reports and identify improvement opportunities; 

• Leading and managing assigned projects and initiatives as required; 

• Understanding technology process area accepted industry leading practices and ServiceNow product management industry leading practices;

• Collaborating with external partners, third party suppliers, and internal teams as needed to properly develop and maintain owned product(s)

• Possessing communication and stakeholder management skills with the ability to communicate with impact and confidence; 

• Developing and sustaining effective business relationships at all levels of the firm and across territories; coordinating and collaborating with a diverse global team to achieve outcomes; and

• Possessing influencing and negotiating skills.
   

Our offer: 

• work flexibility - openness for your preferences regarding contract form (B2B or employment contract), hybrid working model, flexible start of the day, workation, sabbatical leave and additional summer solutions (e.g. Slow Fridays)
• development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC e.g. Microsoft and Celonis and conversations with native speaker
• wide medical and wellbeing program - medical care package (incl. dental care, freedom of treatment, physiotherapy), various insurance packages (incl. foreign travel insurance), coaching, psychological consultations, concierge for young parents, sports groups and more
• access to an online cafeteria where you may find i.a. vouchers (e.g. Zalando, Ikea, Allegro, Frisco), discounts for IT devices (e.g. Apple, Lenovo, Orange) and car purchase, Multisport card,
• 3 paid hours for volunteering per month
• and when you start enjoying PwC as much as we do, you may get a financial bonus in exchange for recommending your friend to work with us.