Trwa ładowanie. Prosimy o chwilę cierpliwości.
Przeglądana oferta pracy jest nieaktualna
Shell Business Operations
Data aktualizacji: 2023-07-06
Kraków, małopolskie
BPO/SSC, Analiza
angielski, francuski
Data aktualizacji: 2023-07-06
Shell Business Operations
Delivery Assurance Analyst with French

Oferta pracy jest nieaktualna

Pracodawca zakończył rekrutację na to ogłoszenie

Delivery Assurance Analyst

Delivery Assurance Analyst

with French

with French


Early Careers

Work Location
Experience level
Work Location:


Experience level:

Early Careers

Shell in Krakow

Our people are essential to the successful delivery of the Shell strategy and to sustaining business performance over the long term. Performing competitively in the evolving energy landscape requires competent and empowered people working safely together across Shell.
We believe that diverse teams led by inclusive leaders deliver better safety and business performance.
5000+ employees 63 nationalities 20 languages

Shell Global

Shell is an international energy company with expertise in the exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals global energy company.
Around 84,000 employees across more than 70 countries work together to power progress through more and cleaner energy solutions. We use advanced technologies and take an innovative approach to help build a sustainable energy future. We are working to advance disability & enablement, gender balance, culture/ethnicity and LGBT+ inclusion within Shell and the communities where we work.

Your responsibilities

Delivery Assurance Analyst is a person working in logistics in a very dynamic environment. There is no routine, and every day is different as the Team might face a variety of challenges.

Delivery Assurance Team is the first contact with drivers and hauliers responsible for fuel deliveries to Shell petrol stations in the Benelux scope. The team also works closely with Scheduling Team and Customer Operations to perform amendments to the schedule during its execution.

Please be aware that this is a role in the morning, afternoon, and night shift system.

Principal Accountabilities:

  • Make sure that all planned deliveries take place on time and safely.

  • Manage deviation from schedule, i.e. both proactive and post-schedule amendments on the shift: redirects to avoid stock-outs, left on boards, terminal changes, load quantity changes, and delivery cancellations.

  • Receive urgent order requests and create urgent orders within the framework of delivery promise. Provide feedback of changes to planned shipments to Schedulers and Scheduling Admin Team, particularly to VMI customers.

  • Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate. Ensure any Special Instructions noted on the orders have been processed.

  • Initiate surcharges for Left on Board and urgent orders to the customers. Ensure documentation and filing is accurate, up to date, and accessible.


  • Working in a diverse Team where people support each other.

  • Getting a lot of knowledge and awareness regarding supply chain, safety requirements, transport of dangerous goods

  • Possibility to be involved in different optimization initiatives and testing new systems and applications used in logistics

  • Flexible working time due to shift work as DAT provides 24/7 support ( 3 x 8 hr shifts per 24 hrs)

Our requirements

Qualification required:

  • French language at level B2/C1.

  • Ability to “connect dots” and think logically.

  • Ability to deal with non-standard situations.

  • Ability to apply proper solutions under time pressure.

  • Great communication skills and inclusive behaviours.

  • Resilient under pressure.

  • Experience with Distribution Customer Service, Road Delivery Operations, Distribution Planning, stakeholder management, SAP or scheduling systems. would be an advantage


  • remote work opportunities
  • flexible working time
  • corporate products and services at discounted prices
  • christmas gifts
  • private medical care
  • life insurance
  • charity initiatives
  • employee referral programme
  • parking space for employees
  • electric car charger
  • leisure zone
  • fruits
  • integrations events
  • sharing the costs of sports activities
  • sharing the costs of foreign language classes
  • sharing the costs of tickets to the movies, theater

Recruitment stages

1. Find a perfect career opportunity and apply
2. Be invited to the process via call with recruiter
3. Nail your job interview (assessment center)
4. Get an offer and start your adventure with Shell

Wymiar godzin
Pełny etat
Poziom stanowiska
Wymiar godzin
Pełny etat
Poziom stanowiska