Trwa ładowanie. Prosimy o chwilę cierpliwości.
Przeglądana oferta pracy jest nieaktualna
Shell Business Operations
Data aktualizacji: 2023-06-22
Kraków, małopolskie
Kontroling, Księgowość, BPO/SSC, Analiza, Obsługa klienta, Project Management
angielski, bułgarski
Data aktualizacji: 2023-06-22
Shell Business Operations
Senior Analyst - Debt Recovery

Oferta pracy jest nieaktualna

Pracodawca zakończył rekrutację na to ogłoszenie

Senior Analyst - Debt Recovery

Senior Analyst - Debt Recovery


Early Careers

Work Location
Experience level
Work Location:


Experience level:

Early Careers

Shell in Krakow

Our people are essential to the successful delivery of the Shell strategy and to sustaining business performance over the long term. Performing competitively in the evolving energy landscape requires competent and empowered people working safely together across Shell.
We believe that diverse teams led by inclusive leaders deliver better safety and business performance.
5000+ employees 63 nationalities 20 languages

Shell Global

Shell is an international energy company with expertise in the exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals global energy company.
Around 84,000 employees across more than 70 countries work together to power progress through more and cleaner energy solutions. We use advanced technologies and take an innovative approach to help build a sustainable energy future. We are working to advance disability & enablement, gender balance, culture/ethnicity and LGBT+ inclusion within Shell and the communities where we work.

Your responsibilities

Job Description:

Responsible for the efficient and effective operational management of credit risk according to policy and direction from credit managers.
Responsible for managing debt recoveries and the escalation debt collection process (ad hoc contact with customer for special requests) to ensure delivery on recovery targets by year end.

Manages special collections portfolio and debt collection strategy in conjunction with internal or external legal when necessary. Responsible for managing relationship and performance with the external collecting agencies according to local contracts: follow-up on debt transferred externally and monitoring of performance, addressing performance gaps and proposing improvements in reporting and collaboration.
Drives standardization through internal regional Debt Recovery Network with the focus on processing write offs, VAT recovery and provisioning.
Performs monthly analysis of receivable portfolio with the use of Debt Recovery Dashboard and preparation of recommendation for bad debt provision. Facilitates calls/meetings with Credit Managers on the progress made in the DR space and potential issues.
Responsible for providing authorized approval for release of credit blocked orders and taking credit decisions. Actively supports the Sales organization on all credit related matters.


This is a high-profile role in the Credit organization with exposure to senior Finance/Business leaders and third-party customers. The role requires strong levels of leadership, and involves maximizing commercial opportunities where credit can play a part in delivering strong margins whilst taking acceptable credit risks. This will require creating very good working relationships with the local Sales Teams. Debt Recovery Analyst will need to have the ability to contact with customers to discuss a range of issues, which can cover high risk, cash flow, and growth potential and still maintain a solid relationship wherever possible and discuss the issues concerning non-payment of debts and advising them of the action that will be taken in the event they do not submit funds. The ability to negotiate effectively is a key requirement. For active customers, the relationship needs maintained wherever possible, and the ability to negotiate effectively is a key requirement, together with strong, but firm interpersonal skills.
Analyst needs to have ability to prepare complex analysis, realize trends of the portfolio and provide suggestions for further improvement. Managing Credit activities in highly volatile situations – must be adaptable and have an excellent understanding of risk, and how external conditions can affect Shell.

Our requirements

Skills and Requirements:

  • Fluent Bulgarian.
  • Degree/qualifications in Accounting/Business/Legal preferred;
  • 3 plus years work experience in Credit Control or Accounts Receivable;
  • Sound understanding of financial processes;
  • Exhibits excellent English communications skills (written and oral);
  • Good knowledge of controls framework;
  • Ability to work under high pressure an in a rapidly changing environment;
  • Should possess solid commercial acumen to be able to support the sales organization in debt recovery matters;
  • Strong negotiation skills and credibility to be able to reach non-standard solutions by customers; whilst valuing customer relationship wherever possible;
  • Sound understanding of bankruptcy and collection regulations in Bulgaria;
  • Ability to challenge and propose new ways of working;
  • CI mindset, project management skills.


  • remote work opportunities
  • flexible working time
  • corporate products and services at discounted prices
  • christmas gifts
  • private medical care
  • life insurance
  • charity initiatives
  • employee referral programme
  • parking space for employees
  • electric car charger
  • leisure zone
  • fruits
  • integrations events
  • sharing the costs of sports activities
  • sharing the costs of foreign language classes
  • sharing the costs of tickets to the movies, theater

Recruitment stages

1. Find a perfect career opportunity and apply
2. Be invited to the process via call with recruiter
3. Nail your job interview (assessment center)
4. Get an offer and start your adventure with Shell

Wymiar godzin
Pełny etat
Poziom stanowiska
Wymiar godzin
Pełny etat
Poziom stanowiska