Customer Success Management Senior Analyst with English

• Assist clients in post-sale onboarding, product utilization, and pursue contract renewal/expansion opportunities  

• Collaborate to drive change management, share solution implementation best practices, and address customer issues to ensure successful transformation  

• Gain an in-depth understanding of partners’ business goals in their respective markets, offering educated insights to help them to succeed  

• Act as the dedicated subject matter expert, demonstrate knowledge of product portfolio for client utilization   

• Partner with client to understand their strategic and tactical goals to produce new pipeline in existing accounts    

• Engage with existing medium to large customers in onboarding or steady state, or transformational phases 

• Work with end-users, operational, business, and financial decision makers 

Basic Qualifications:

• Minimum of 4 years’ experience in sales or account management   

• Language(s) Required: EnglishX - minimum level C1 required. 

Preferred Qualifications:   

• Bachelor’s degree   

• Utilisation of interpersonal skills to communicate and foster positive business relationships  

• Deep understanding of customers’ concerns and the ability to troubleshoot as needed  

• Experience working with CRM systems and ability to surface sales/process/technical insights from customer conversations