Trwa ładowanie. Prosimy o chwilę cierpliwości.
Przeglądana oferta pracy jest nieaktualna
Data aktualizacji: 2023-12-12
Gdańsk, pomorskie
Kontroling, BPO/SSC, Analiza, Obsługa klienta, Administracja
angielski, portugalski
Data aktualizacji: 2023-12-12

Oferta pracy jest nieaktualna

Pracodawca zakończył rekrutację na to ogłoszenie

Order to cash Analyst

Order to cash Analyst

with Portuguese

with Portuguese

What will you do?

As Order to Cash Analyst you'll be responsible for: 

  • Analyzing and solving medium-complexity or non-standard problems
  • Performing immediate outbound and inbound calls and e-mails to customers related to collections/order management process
  • Proactively escalating problem accounts to the appropriate function to accelerate the collection of overdue accounts. Contact with customers with aged accounts based on generated collection strategy worklist
  • Manage commercial disputes (claims) related to O2B process – contact with customers
  • Monitoring execution of dunning activities by company policy and timeline
  • Receiving and driving timely resolution or closure of standard collection-related Customer queries, complaints, and feedback through multiple source points email, phone, etc. by liaising with appropriate internal company functions e.g. O2B for invoicing issues
  • Reviewing and facilitating customer account monitoring through the conduct of customer reconciliation and coordination with AR Management for value adjustments and small write-offs in adherence with company policy.
  • Contributing within O2C organization.
  • Performing processing B2C and O2B controls as prescribed in the desktop procedures.
  • Updating Country Specific documentation.

What do we expect?

  • Min 1 year of experience in OTB/Order Management, OTC or Collections
  • Strong interpersonal & communication skills and ability to maintain professional business contact 
  • Ability to prioritize, analytical skills, can-do attitude and ability to multi-task 
  • Ideally fluent English skills both in the spoken and written form, plus minimum B2 degree of competence in Portuguese
  • Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management.  
  • Knowledge of SAP and Microsoft Office Excel would be an asset
What we can offer:
  • Inclusion&Diversity in practice in truly multinational enviroment
  • Eco-friendly office
  • Cooperation with globally recognized Clients and access to the latest technology solutions
  • Online and classroom trainings to master your skills
  • Onboarding program and dedicated Buddy
  • Unique community with sport, volunteering activities and outings
  • Access to MyBenefit platform
  • Multisport and lunch card
  • Private medical care and life insurance
  • Referral program with bonuses for referring new employees
  • Modern office in the city center of Warsaw
  • Chill room, game room, library and coffee-breaks at terrace
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology, Industry X and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "Aplikuj teraz" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.