As Order to Cash Analyst you'll be responsible for: 

• Analyzing and solving medium-complexity or non-standard problems

• Performing immediate outbound and inbound calls and e-mails to customers related to collections/order management process

• Proactively escalating problem accounts to the appropriate function to accelerate the collection of overdue accounts. Contact with customers with aged accounts based on generated collection strategy worklist

• Manage commercial disputes (claims) related to O2B process – contact with customers

• Monitoring execution of dunning activities by company policy and timeline

• Receiving and driving timely resolution or closure of standard collection-related Customer queries, complaints, and feedback through multiple source points email, phone, etc. by liaising with appropriate internal company functions e.g. O2B for invoicing issues

• Reviewing and facilitating customer account monitoring through the conduct of customer reconciliation and coordination with AR Management for value adjustments and small write-offs in adherence with company policy.

• Contributing within O2C organization.

• Performing processing B2C and O2B controls as prescribed in the desktop procedures.

• Updating Country Specific documentation.