Order to cash Analyst
Order to cash Analyst
with Portuguese
with Portuguese
What will you do?
As Order to Cash Analyst you'll be responsible for:
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Analyzing and solving medium-complexity or non-standard problems
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Performing immediate outbound and inbound calls and e-mails to customers related to collections/order management process
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Proactively escalating problem accounts to the appropriate function to accelerate the collection of overdue accounts. Contact with customers with aged accounts based on generated collection strategy worklist
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Manage commercial disputes (claims) related to O2B process – contact with customers
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Monitoring execution of dunning activities by company policy and timeline
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Receiving and driving timely resolution or closure of standard collection-related Customer queries, complaints, and feedback through multiple source points email, phone, etc. by liaising with appropriate internal company functions e.g. O2B for invoicing issues
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Reviewing and facilitating customer account monitoring through the conduct of customer reconciliation and coordination with AR Management for value adjustments and small write-offs in adherence with company policy.
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Contributing within O2C organization.
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Performing processing B2C and O2B controls as prescribed in the desktop procedures.
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Updating Country Specific documentation.
What do we expect?
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Min 1 year of experience in OTB/Order Management, OTC or Collections
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Strong interpersonal & communication skills and ability to maintain professional business contact
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Ability to prioritize, analytical skills, can-do attitude and ability to multi-task
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Ideally fluent English skills both in the spoken and written form, plus minimum B2 degree of competence in Portuguese
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Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management.
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Knowledge of SAP and Microsoft Office Excel would be an asset

- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly office
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activities and outings
- Access to MyBenefit platform
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace