Collections Support Associate with Portuguese (Cash Collection)

What you will do:

• As a key player in the Collections Team, you will have the responsibility for cash receivables for our client

• Manage standard customer ledger to collect accounts receivable balances from invoiced customers through a combination of email and telephone calls

• Focus on cash collections, debt management, accounts reconciliation

• Achieve and exceed month end and quarter end Service Level Agreements SLA s both Critical Performance Indicator CPI s Key Performance Indicators KPIs

• Take care of Credit refunds

• Share relevant electronic documents as per customer s requests.

• Responsible for managing blocked orders

• Develop and maintain good relationships with the client sales teams

• Ensure that client requests are managed within the client s system

• Responsible for investigating and resolving customer queries

• Works independently, with some guidance in complex situations

• Complete daily and ad hoc reports

• Ensure compliance with MDT collections policies and procedures

What we expect:

• Very good English and Portuguese min. C1  

• Initiative

• Solution Orientation

• Collaboration

• Building Strong relationships

• 1 year work experience, with experience in Collections nice to have.

• Customer Service experience is a plus

• Proficient English business communication skills verbal and written

• Degree in a relevant field nice to have

• Must be competent in Microsoft Office All Products

• Availability to attend the office 2-3 times a week