Trwa ładowanie. Prosimy o chwilę cierpliwości.
Przeglądana oferta pracy jest nieaktualna
Data aktualizacji: 2023-11-15
Warszawa, mazowieckie
BPO/SSC, Analiza, Obsługa klienta, Sprzedaż, Marketing
angielski, portugalski
Data aktualizacji: 2023-11-15

Oferta pracy jest nieaktualna

Pracodawca zakończył rekrutację na to ogłoszenie

Collections Support Associate

Collections Support Associate

with Portuguese (Cash Collection)

with Portuguese (Cash Collection)

What you will do:

  • As a key player in the Collections Team, you will have the responsibility for cash receivables for our client

  • Manage standard customer ledger to collect accounts receivable balances from invoiced customers through a combination of email and telephone calls

  • Focus on cash collections, debt management, accounts reconciliation

  • Achieve and exceed month end and quarter end Service Level Agreements SLA s both Critical Performance Indicator CPI s Key Performance Indicators KPIs

  • Take care of Credit refunds

  • Share relevant electronic documents as per customer s requests.

  • Responsible for managing blocked orders

  • Develop and maintain good relationships with the client sales teams

  • Ensure that client requests are managed within the client s system

  • Responsible for investigating and resolving customer queries

  • Works independently, with some guidance in complex situations

  • Complete daily and ad hoc reports

  • Ensure compliance with MDT collections policies and procedures

What we expect:

  • Very good English and Portuguese min. C1  

  • Initiative

  • Solution Orientation

  • Collaboration

  • Building Strong relationships

  • 1 year work experience, with experience in Collections nice to have.

  • Customer Service experience is a plus

  • Proficient English business communication skills verbal and written

  • Degree in a relevant field nice to have

  • Must be competent in Microsoft Office All Products

  • Availability to attend the office 2-3 times a week

What we can offer:
  • Inclusion&Diversity in practice in truly multinational enviroment
  • Eco-friendly office
  • Cooperation with globally recognized Clients and access to the latest technology solutions
  • Online and classroom trainings to master your skills
  • Onboarding program and dedicated Buddy
  • Unique community with sport, volunteering activities and outings
  • Access to MyBenefit platform
  • Multisport and lunch card
  • Private medical care and life insurance
  • Referral program with bonuses for referring new employees
  • Modern office in the city center of Warsaw
  • Chill room, game room, library and coffee-breaks at terrace
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology, Industry X and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "Aplikuj teraz" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

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