Strefa Klienta
Customer Service Technical Support
Customer Service Technical Support
with English
with English
What will you do:
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Performing root cause analysis on customer issues leading to resolution (IoT area) using multiple tools and programs
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Solve customer complaints as a priority within agreed time and with highest quality
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Initiate and coordinate communication with different interface partners on complex topics till final resolution
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Update client knowledge base with ready solutions and process improvements
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Support in finding similar error patterns and fields for improvement
What do we expect:
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We seek talented employees who crave learning new skills and arenand#39;t afraid to tackle multiple tasks
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Experience in working with Microsoft Office, especially Excel, is a must
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Experience in working on reports, sorting and analyzing data (knowledge of reporting tools such as Tableau is nice to have)
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Experience in using a ticketing system, for example Salesforce
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Good communication and presentation skills as well as a proactive attitude
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High proficiency in English (C1 level) is a must
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly office
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activities and outings
- Access to MyBenefit platform
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
Powiadomienie - oferty pracy
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