Customer Service Technical Support
Customer Service Technical Support
with English
with English
What will you do:
-
Performing root cause analysis on customer issues leading to resolution (IoT area) using multiple tools and programs
-
Solve customer complaints as a priority within agreed time and with highest quality
-
Initiate and coordinate communication with different interface partners on complex topics till final resolution
-
Update client knowledge base with ready solutions and process improvements
-
Support in finding similar error patterns and fields for improvement
What do we expect:
-
We seek talented employees who crave learning new skills and arenand#39;t afraid to tackle multiple tasks
-
Experience in working with Microsoft Office, especially Excel, is a must
-
Experience in working on reports, sorting and analyzing data (knowledge of reporting tools such as Tableau is nice to have)
-
Experience in using a ticketing system, for example Salesforce
-
Good communication and presentation skills as well as a proactive attitude
-
High proficiency in English (C1 level) is a must
What we can offer:
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly office
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activities and outings
- Access to MyBenefit platform
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
