Junior Collections Support Specialist with Dutch

As a key player in the Collections Team, you will have the responsibility for cash receivables for our client.

What will you do:

• Manage standard customer ledger to collect accounts receivable balances from invoiced customers through a combination of email and telephone calls
• Focus on cash collections, debt management, accounts reconciliation
• Achieve and exceed month end and quarter end Service Level Agreements SLA s both Critical Performance Indicator CPI s Key Performance Indicators KPI s
• Taking care of Credit refunds
• Sharing relevant electronic documents as per customer s requests.
• Responsible for managing blocked orders
• Develop and maintain good relationships with the client sales teams
• Ensure that client requests are managed within the client s system
• Responsible for investigating and resolving customer queries
• Works independently, with some guidance in complex situations
• Complete daily and ad hoc reports
• Ensure compliance with MDT collections policies and procedures

What do we expect :

• Very good English and Dutch min. C1
• Microsoft Office package knowledge Excel, Word, PowerPoint
• Experience in Collections would be an asset
• Experience in working with SAP would be an asset
• Availability to work in a 50/50 hybrid mode in Warsaw office