Temat tygodnia
Najbardziej pożądane stanowiska i kompetencje w 2023 roku
Trwa ładowanie. Prosimy o chwilę cierpliwości.
Przeglądana oferta pracy jest nieaktualna
Data aktualizacji: 2024-01-03
Warszawa, mazowieckie
BPO/SSC, Obsługa klienta, Sprzedaż
angielski, grecki
Data aktualizacji: 2024-01-03

Oferta pracy jest nieaktualna

Pracodawca zakończył rekrutację na to ogłoszenie

Cloud Solutions Customer Success Representative

Cloud Solutions Customer Success Representative

with English and Greek

with English and Greek

Key Essentials:   

  • Assist clients in post-sale onboarding, product utilization, and pursue contract renewal/expansion opportunities 
  • Collaborate to drive change management, share solution implementation best practices, and address customer issues to ensure successful transformation 
  • Gain an in-depth understanding of partners’ business goals in their respective markets, offering educated insights to help them to succeed 
  • Act as the dedicated subject matter expert, demonstrate knowledge of product portfolio for client utilization 
  • Partner with client to understand their strategic and tactical goals to produce new pipeline in existing accounts  
  • Engage with existing medium to large customers in onboarding or steady state, or transformational phases 
  • Work with end-users, operational, business, and financial decision makers

Basic Qualifications: 

  • Minimum of 4 years’ experience in sales or account management
  • Language(s) Required: English and Greek - minimum level C1 required. 

Preferred Qualifications:   

  • Bachelor’s degree   
  • Utilisation of interpersonal skills to communicate and foster positive business relationships  
  • Deep understanding of customers concerns and the ability to troubleshoot as needed  
  • Experience working with CRM systems and ability to surface sales/process/technical insights from customer conversations 

Project Specific Requirements 

  • The Cloud Solutions Specialist directly supports specific Microsoft Solutions (Azure, Office 365, Windows Server, SQL Server, Dynamics 365) to provide Presales Technical Assessments to customers and partners. As a specialist you will ensure each customer contact will be a professional and encouraging experience to accurately address the needs of the customer like providing support on technical inquiries via phone, video conference or email, assisting customer’s licensing and features in the supported solution.  
  • You should have a Computer Science degree or equivalent work experience in Cloud services or IT infrastructure administration/support. Experience with Cloud solutions, preferably with Microsoft Cloud Services (IaaS, PaaS, SaaS), Modern Workplace or Dynamics.  
  • Ideally, you should be certified in at least one of the following areas: MTA in Office 365 98-369 or MS-100, Microsoft Azure Certified AZ-900 or AZ-103, D365 Cert: MB-900, Windows Server Cert 98-365, SQL Server Cert 98-364. 
What we can offer:
  • Inclusion&Diversity in practice in truly multinational enviroment
  • Eco-friendly office
  • Cooperation with globally recognized Clients and access to the latest technology solutions
  • Online and classroom trainings to master your skills
  • Onboarding program and dedicated Buddy
  • Unique community with sport, volunteering activities and outings
  • Access to MyBenefit platform
  • Multisport and lunch card
  • Private medical care and life insurance
  • Referral program with bonuses for referring new employees
  • Modern office in the city center of Warsaw
  • Chill room, game room, library and coffee-breaks at terrace
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology, Industry X and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "Aplikuj teraz" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.