Bring your ideas. Make history.

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital. With over 239 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. 

We’re seeking a future team member for the role of Senior Associate, Investor Services Operations to join our Global Transfer Agency Team. This role is located in Wroclaw, Poland – HYBRID. Job title in the contract: Senior Associate, Client Processing.

Transaction Processing Team is responsible for the completion of transactions, including but not limited to New Accounts, Redemptions, Transfers, Purchases and Maintenances.  Maintains quality and productivity and ensures customer satisfaction.

  In this role, you will make an impact in the following ways: 

• Reviews trade requests for proper legal requirements prior to inputting the trades into the record keeping system. 
• Responds to client inquiries, escalating non-standard issues timeline to Team Leads
• Process various financial and non-financial requests within required timeliness
• Performs a variety of moderately complex tasks including researching customer issues and working with client to resolve.
•  Ensures compliance with applicable federal regulations, association guidelines and consumer regulations. 
• Protects the privacy of the customer in maintaining customer confidentiality. 
• Assists with developing and maintaining policies and procedures to ensure compliance and to monitor risk. 
• Able to serve as a key contributor to the overall team. 
• Ability to solve practical problems utilizing available resources and common sense approach.
• May review and check work of other Transaction Processing Support staff and help resolve escalated issues
• Supports and embrace company values.

To be successful in this role, we’re seeking the following: 

• 4-5 years of work experience with at least of 1-2 years of team management; experience in Transfer Agency Operations preferred.    
• Ability to interpret a variety of instructions furnished in written or oral form.  
• Must be detail oriented, organized, self-motivated and able to handle multiple priorities.  
• Computer skills, including Microsoft Word, Excel, and Outlook  
• Ability to work in a fast-paced business environment and process at a high level of accuracy. 
• Must have excellent verbal skills and be able to handle oneself in a professional manner under stressful circumstances.
• Fluent in written and spoken English is essential for this role.

Our offer:

• Full time contract of employment
• City Centre locations close to main railway station and flexible working arrangements
• Flexible benefits package, including life and medical insurance, health screening, fitness discount programme, employee assistance program
• Award-winning Wellbeing Program supporting you with your unique health and wellbeing needs
• Pension scheme
• On-site childcare and a parental buddy programme
• Exciting opportunities for career and global mobility
• Diverse and inclusive environment
• Employee Referral Program
• Recognition programmes
• A multitude of opportunities to get involved in charity projects and Employee Resource Groups (ERGs)

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion 
• Bloomberg’s Gender Equality Index (GEI)
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score 
• 100 Best Workplaces for Innovators, Fast Company
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• CDP’s Climate Change ‘A List’
• Forbes Blockchain 50 

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.