We are looking for:

DDI Operations Engineer Lead
 

Your future role: 

• As a leader in this area you are expected to solve unique problems efficiently and effectively. You must be available to colleagues as a point of escalation for technical issues and provide mentoring to team members.
• Supervise a team with various skill sets all focused on the goal of providing stellar customer support across the PwC Global Network Connectivity Suite of Services (SDWAN, VPN, Firewalls, DDI, WAF) with a primary focus on DDI
• Sourcing and bringing in new technologies & features into DDI
• Setting out the overall team roadmap and designing how the various technologies fit together successfully
• Ensuring Day-to-Day Operations run smoothly and efficiently
• Ability to work under pressure and handle major escalations
• Responsible for the team scheduling & rotation
• Setting objectives & targets for all team members
• Identifying opportunities for improving team skills on both Network and Automation-related skills
• Effectively communicating progress to various stakeholders across the organisation.

Apply if you have:

• Strong Networking skills across all areas of DNS, IP Networking & Routing, SDWAN Technologies, VPNs, PaloAlto Firewalls, WAFs
• Excellent understanding of various types of Monitoring & Alerting tools such as NPMs, Synthetics Monitoring Tools & SIEMS
• Knowledge of ServiceNow Event Management, CMDB & WorkSpace
• Solid people & project management skills
• Clear and concise communication skills to both Senior Management and the team.
   

Level of experience