Key responsibilities:

• As a first line supervisor leading a team of specialists within Customer Relationship Management (CRM) process in Operations Department
• Achieving seamless supply of the products within provided operational frameworks, securing full satisfaction of end customer and business relationship development
• Liaising between customers and internal teams of manufacturing, sales, field service, order processing and accounting with focus to resolve status, production, delivery and billing inquiries
• Reviewing warranty claims, developing and managing return materials authorization (RMA) processes for ensuring that customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved
• Stakeholder management, facilitating regular operational forums, resolving conflicts, providing active support to the team as escalation point, etc.
• Performing relevant mentoring/education and team development, to secure the required co-workers competence and high level of customer satisfaction, as result
• Constant improvement of the operational processes, eliminating or automatizing manual operations, looking for time and effort savings

Our requirements:

• Higher education or minimum 4 years of equivalent work experience
• Fluent Polish and English (min. C1), other languages proficiency will be an advantage
• At least 2 years of experience in leading directly operational team between above 8 people
• Practical knowledge and practice within HR processes such as: annual and periodical evaluation, talent review, individual development plans, etc.
• Ability and true interest to work with people and through people on daily basis
• High level of organizational and communication skills, proven by successful experience track and available references in similar positions, healthcare or pharma sectors are preferred, but not as a must
• Computer literacy in MS office, practical knowledge in data input/processing/output automatization in Excel, Power BI, Cognos and similar tools will be an advantage
• Practical experience in ERP JD Edwards or Oracle will be an advantage
• Structured mind and ability to work effectively, both in short and in mid-term time frames
• Sense of urgency and ability to take fast decisions in dynamically pacing work environment
• Time discipline and ability to meet assigned deadlines
• Eagerness to work with data/numbers and set of numerical KPIs, with ability to set realistic road maps for continuous performance and process improvements