Overview

Bring your ideas. Make history. 

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital. 

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. 

We’re seeking a future team member for the role of Intermediate Representative, Shareholder Services to join our AIS Investor Services team. This role is located in Wroclaw- HYBRID

Department/Team overview                                                                            

Transaction Processing Team is responsible for the completion of transactions, including but not limited to New Accounts, Redemptions, Transfers, Purchases and Maintenances.  Maintains quality and productivity and ensures customer satisfaction.   

In this role, you’ll make an impact in the following ways: 

• Reviews trade requests for proper legal requirements prior to inputting the trades into the record keeping system.  
• Responds to client inquiries, escalating non-standard issues timeline to Team Leads
• Process various financial and non-financial requests within required timeliness
• Performs a variety of moderately complex tasks including researching customer issues and working with client to resolve.
• Ensures compliance with applicable federal regulations, association guidelines and consumer regulations. 
• Protects the privacy of the customer in maintaining customer confidentiality. 
• Able to serve as a key contributor to the overall team. 
• Ability to solve practical problems utilizing available resources and common sense approach
• Supports and embrace company values. 

To be successful in this role, we’re seeking the following: 

• 1-2 years of customer service experience required, preferably in a financial industry.   
• Ability to interpret a variety of instructions furnished in written or oral form. 
• Must be detail oriented, organized, self-motivated and able to handle multiple priorities.   
• Computer skills, including Microsoft Word, Excel, and Outlook 
• Ability to work in a fast-paced business environment and process at a high level of accuracy. 
• Must have excellent verbal skills and be able to handle oneself in a professional manner under stressful circumstances.
• Fluent in written and spoken English is essential for this role.

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards: 

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion 
• Bloomberg’s Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score 
• 100 Best Workplaces for Innovators, Fast Company
• CDP’s Climate Change ‘A List’

Our offer

We provide clearly defined, transparent development pathways to help you grow both personally and professionally. The benefits we offer to you were carefully selected to build your comfort of working and help you reach your personal goals

• Full time contract of employment
• City Centre locations close to main railway station and flexible working arrangements
• Flexible benefits package, including life and medical insurance, health screening, fitness discount programme, employee assistance program
• Award-winning Wellbeing Program supporting you with your unique health and wellbeing needs
• Pension scheme
• On-site childcare and a parental buddy programme
• Exciting opportunities for career and global mobility
• Diverse and inclusive environment
• Employee Referral Program
• Recognition programmes
• A multitude of opportunities to get involved in charity projects and Employee Resource Groups (ERGs)

Our Benefits: 

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. 

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.