Your job

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

In your Customer and Sales Support Business Process Consultant role, your main duties will involve supporting both Customer Set-up and ongoing daily and monthly activities. An important part of your role will be liaising with a customer, distributor, or seller to get the service done, ensure the correct logistics, other set-up questions and managing any changes to the service.

Here, within the customer set-up, you will be responsible for ensuring that sales queries are answered, based on the location and volume. You will utilize the dedicated tools to support sales with service cost and environmental impact calculations, support sales by providing service agreements based on findings from site assessments.

You will also become responsible for maintaining collection trackers that record the collection weights of recycled hand towels, sharing a monthly collection report update with the sales teams and wider Right Cycle Team. Finally, there will be monthly service order preparation in your hands, reports based on collection trackers or regular trackers and system updates.

#ItStartsWithYou

About You

You’re driven to own your process and help others to deliver on promises at the highest level possible. You appreciate a performance culture fueled by authentic caring, and you eagerly accept stretch goals.

With experience in customer and sales support in a multinational company and university professional qualification, you possess the necessary skills and knowledge to excel in your field. Your exceptional English, verbal and written communication skills allow you to communicate effectively at all levels. If you can understand Dutch or German, that would be a plus.

You’re a learner, an expert, curious, and always looking for a better way to do things and willing to speak up when you believe in an idea. You know how to deal with MS Excel, you can create and edit pivot tables, V-Lookup and calculate percentage, ex. customer accounts value.

When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.