Trwa ładowanie. Prosimy o chwilę cierpliwości.
Przeglądana oferta pracy jest nieaktualna
Capgemini Polska
Data aktualizacji: 2024-06-14
Kraków, małopolskie
BPO/SSC
angielski, włoski
Praca hybrydowa
Data aktualizacji: 2024-06-14
REKRUTACJA ZDALNA

Oferta pracy jest nieaktualna

Pracodawca zakończył rekrutację na to ogłoszenie

Collections & Disputes Specialist with Italian

Collections & Disputes Specialist with Italian


We work in a hybrid model! Recruitment process for this position and onboarding trainings are conducted online. 

At Capgemini, we're proud to be a global leader in working with companies to transform and manage their business by harnessing the power of technology. We are guided everyday by the purpose of unleashing human energy through technology for an inclusive and sustainable future.

We are a responsible and diverse organization, with a strong 55-year heritage and deep industry expertise. We are trusted by our clients to address the entire breadth of their business needs — from strategy and design to operations. Our actions are fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. 

Our Requirements:

  • Fluent knowledge of English and Italian languages (C1 level)
  • At least 6 months of experience in O2C department
  • Problem solving skills and good attention to details
  • Very good customer service skills and client-focus attitude
  • Good knowledge of Microsoft Excel and SAP
  • Bachelor degree or a student status

Your future tasks:

You’ll become a part of our O2C department and provide help with its daily tasks, such as:

  • Coding and clearing deductions
  • Researching dispute and deductions validity and providing proof to support collection efforts
  • Reconciling accounts
  • Identifying root cause of frequently occurring deductions and disputes
  • Negotiating, implementing and documenting payment solutions with customers
  • Building and maintaining strong relationships with external customers

What your development path can look like?

You will start your career from the onboarding plan, where you’ll grab the basics. When you gain enough experience, you can get promoted or change your role internally choosing from various job positions in areas such as Supply Chain, HR, Finance, Project Management, Customer Care, IT and much more.

What have we prepared for you?

A lot of benefits: 

  • Access to Capgemini Helpline with possibility to chat with therapists
  • Private medical care and life insurance
  • Bonuses for recommending your friends to Capgemini
  • Access to Inspiro app with rich audiobooks database
  • Access to our NAIS benefit platform (40+ options available: NetflixSpotifyMultisport, cinema tickets, etc.)

Personal and professional development: 

  • 70+ training tracks with certification opportunities (e.g. MS Azure, AWS, Google) on our NEXT training platform
  • Platform with free access to PluralsightTED TalksCoursera materials and trainings
  • Free access to Udemy Business account with ability to use during and outside working hours
  • Transparent performance management policy

Our legendary atmosphere:

We value teamwork and good relationships. We work together, drink coffee together, and form friendships both inside and outside of work.

  • No official dress-code
  • Various communities: OUTfront, Women@Capgemini, Foreigners Community, and more
  • Day off for volunteering
  • Ability to implement world-changing initiatives thanks to our Grant Program

Who are we?

Being one of us means constant development among other great people. It's a team who you want to spend time with, during and after work. Trainings and initiatives make your daily tasks more interesting, fun, and unique.

One of Capgemini Poland’s business units that you can join is Business Services. Created by teams with extraordinary people who provide solutions to our international clients in areas such as HR, Finance & Accounting, Supply Chain or Business Transformation. In Business Services, we speak over 30 languages! By working with us, you can use your language skills, try yourselves in many areas and learn unique, useful skills.

It's time to #Get the Future You Want!

Your life is in your hands, and you have the opportunity to improve it, develop yourself, and simply — join us :)

Do you want to get to know us better? Watch this short video: What happens when the most important artwork does not arrive on time?

Do you have any additional questions about working at Capgemini? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok! — @capgeminipl.