Digital Advertising Analyst with English

What will you do:

• Provide excellent email call support to advertisers, agencies, and client sales representative on Ads product suite with clear and timely communication, quality deliverables, and innovative solutions
• Perform proactive and reactive analyses of campaign delivery to increase performance and drive revenue
• Diagnose and troubleshoot technical issues that prevent customers from succeeding on our ad platforms
• Be an expert on digital ad ecosystems use data to troubleshoot campaign delivery, reporting, ad performance, and respond to campaign optimization queries
• Maintain established QA scores on responses and adhere to operational KPIs

What do we expect:

• 1 year working in Zendesk, Salesforce or similar CRM
• Comfortable leveraging multiple tools to debug and troubleshoot
• Excellent written, verbal, and presentation skills with strong interpersonal skills
• Strong attention to detail and organizational skills and track record of working towards established KPIs
• Customer centric approach with a strong sense of empathy for customer issues and needs
• Bachelor s degree or relevant experience in Marketing, Advertising, STEM, or related field
• Minimum 1 year in digital advertising, ad operations, technology, or another related field
• Solid understanding of programmatic ad buying and auction marketplace dynamics
• Experience in ad trafficking, ad support and experience performing quality assurance checks and debugging issues with active campaigns.
• Strong analytical skills, with demonstrable experience working with large data sets to solve business problems, leveraging Excel or Gsheets
• Working within a data platform such as Looker or Tableau, will be a strong asset
• Availability to work in a 50/50 hybrid mode in the Warsaw office.