Contract Job Title: Associate, Client Service Representative I

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

Team Overview: Corporate Trust 

With global reach and a comprehensive suite of scalable administrative, operational and infrastructure capabilities, BNY Corporate Trust help clients to drive business growth and maximize efficiency through our core services of trustee, paying agency, custodian, collateral administrator and other fiduciary offerings. Backed by the power of BNY at every phase of the investment lifecycle, our global footprint and deep expertise deliver insight-driven solutions directly to clients. We`re building the team in Wroclaw, so we have number of open roles – join us today!

We’re seeking a future team member for the role Associate, Client Service Representative I to join our Corporate Trust Team. This role is located in Wrocław, Poland – HYBRID

In this role, you’ll make an impact in the following ways: 

• Performs functional based activity, acting independently across a pool of clients in daily administrative duties including client billing and internal control activities. 
• Preparing and approving invoices, including any underlying calculations where required
• Performs onboarding and termination functions that ensure a strong control environment.
• Manages daily workflow, ensuring assigned tasks are actioned and track to closure.
• Escalation of issues in timely manner to the appropriate team, in accordance with documented procedures.
• Independently works with clients to meet deliverables and address any client queries
• Works in close collaboration with internal and external teams, building relationships
• Actively contribute to process improvement thorough sharing of ideas and solutions to improve 
• team efficiency and client experience
• Serves as the technical expert for processes and associated systems
• Ensures that all processes are in accordance with the Firm and Corporate Trust policies and preferred practic

To be successful in this role, we’re seeking the following: 

• Excellent opportunities for training, growth and professional development
• Previous experience in Financial Services would be a strong asset
• Fluent spoken and written English language skills
• Experience in written client communication 
• Flexibility and ability to multi-task
• Mathematical aptitude and problem-solving skills
• Detail oriented, strong organizational skills, and high degree of accuracy

At BNY, our culture speaks for itself. Here’s a few of our awards: 

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards: 

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Employer Description:
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.