• Manage and develop a team of collectors to ensure that agreed targets are met and a high quality of service is maintained.
• Identify, escalate and resolve complex issues related to disputes, tax regulations and regional political or economic developments.
• Lead communication with important stakeholders of our key customers, during conference calls and in writing.
• Control KMs and SLAs.
• Establish and maintain strong business partnership with the Client’s Finance team.
• Forecasting and reporting activities.
• Manage capacity of the team.

Flexible: The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances.

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

WHAT’S IN IT FOR YOU?

• Work on projects for international clients, expanding your design skill set. Gain insights and feedback from a diverse team.
• Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.
• Engage in creative projects that foster your development. Access continuous learning through workshops and skill-building initiatives.

HERE’S WHAT YOU’LL NEED:

• Previous experience in the OTC area is a must.
• Strong problem solving and analytical skills with proven ability to strategize solutions.
• Excellent organizational, interpersonal, verbal, and written communication skills.
• Excellent knowledge of MS Office package especially MS Excel.
• Previous experience in managing a team will be a strong asset.
• Fluent in written and oral English and French.

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they donand#39;t meet all requirements. If you believe you possess all necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.