Collections Support Associate
Collections Support Associate
with Dutch
with Dutch
THE WORK:
- Manage standard customer ledger to collect accounts receivable balances from invoiced customers through a combination of email and telephone calls
- Focus on cash collections, debt management, accounts reconciliation
- Achieve and exceed month end and quarter end Service Level Agreements (SLA’s) both Critical Performance Indicator (CPIand#39;s) andamp; Key Performance Indicators (KPI’s)
- Taking care of Credit refunds
- Sharing relevant electronic documents as per customerand#39;s requests.
- Responsible for managing blocked orders
- Develop and maintain good relationships with the client andamp; sales teams
- Ensure that client requests are managed within the client’s system
- Responsible for investigating and resolving customer queries
- Works independently, with some guidance in complex situations
- Complete daily and ad-hoc reports
- Ensure compliance with clientand#39;s collections policies and procedures
Flexible: The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances. After the onsite training (3 months) we offer a possibility of working in hybrid model from the office located in Warsaw.
With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
WHAT’S IN IT FOR YOU?
- Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.
- Access continuous learning opportunities.
- Work on projects for international clients, expanding your skills set.
HERE’S WHAT YOU’LL NEED:
- Very good English and Dutch min. C1
- Initiative, Solution Orientation, Collaboration, Building Strong relationships skills
- 1 year work experience, with experience in Collections nice to have.
- Customer Service experience is a plus
- Degree in a relevant field nice to have
- Must be competent in Microsoft Office All Products
Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly office
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activities and outings
- Access to MyBenefit platform
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace