Trwa ładowanie. Prosimy o chwilę cierpliwości.
Accenture
Data aktualizacji: 2024-10-11
Warszawa, mazowieckie
BPO/SSC, Obsługa klienta
angielski, duński
Praca hybrydowa
Data aktualizacji: 2024-10-11 Aplikuj
REKRUTACJA ZDALNA

Collections Support Associate

Collections Support Associate

with Dutch

with Dutch


As a key player in the Collections Team, you will have the responsibility for cash receivables for our client.

THE WORK:
  • Manage standard customer ledger to collect accounts receivable balances from invoiced customers through a combination of email and telephone calls
  • Focus on cash collections, debt management, accounts reconciliation
  • Achieve and exceed month end and quarter end Service Level Agreements (SLA’s) both Critical Performance Indicator (CPIand#39;s) andamp; Key Performance Indicators (KPI’s)
  • Taking care of Credit refunds
  • Sharing relevant electronic documents as per customerand#39;s requests.
  • Responsible for managing blocked orders
  • Develop and maintain good relationships with the client andamp; sales teams
  • Ensure that client requests are managed within the client’s system
  • Responsible for investigating and resolving customer queries
  • Works independently, with some guidance in complex situations
  • Complete daily and ad-hoc reports
  • Ensure compliance with clientand#39;s collections policies and procedures

Flexible: The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances. After the onsite training (3 months) we offer a possibility of working in hybrid model from the office located in Warsaw.

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

WHAT’S IN IT FOR YOU?

  • Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.
  • Access continuous learning opportunities.
  • Work on projects for international clients, expanding your skills set.

HERE’S WHAT YOU’LL NEED:

  • Very good English and Dutch min. C1  
  • Initiative, Solution Orientation, Collaboration, Building Strong relationships skills
  • 1 year work experience, with experience in Collections nice to have.
  • Customer Service experience is a plus
  • Degree in a relevant field nice to have
  • Must be competent in Microsoft Office All Products

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

What we can offer:
  • Inclusion&Diversity in practice in truly multinational enviroment
  • Eco-friendly office
  • Cooperation with globally recognized Clients and access to the latest technology solutions
  • Online and classroom trainings to master your skills
  • Onboarding program and dedicated Buddy
  • Unique community with sport, volunteering activities and outings
  • Access to MyBenefit platform
  • Multisport and lunch card
  • Private medical care and life insurance
  • Referral program with bonuses for referring new employees
  • Modern office in the city center of Warsaw
  • Chill room, game room, library and coffee-breaks at terrace
ABOUT US:
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 743,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "Aplikuj teraz" button
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