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Your role and responsibilities

As a Global HR Service Line Lead Payroll you will act as a functional expert on the Payroll processes and be fully responsible for the end-to-end process design and development. As part of your role, you will drive integration, standardization, and sustainability across all business processes within Payroll and related technology. You will work closely with different stakeholders from various functions (Treasury/Finance/Internal Controls) and Payroll HR Services in Front Offices and Hubs colleagues, as well as other Service Line representatives in the Hubs/Front Offices to further enhance an effective and efficient end-to-end delivery process as part of HR Services Excellence.

The role is directly reporting to the Global Head of HR Operations.

The preferred location for this role is in a European time zone.

The work model for the role is: hybrid

Responsibilities include:

• Leading the design and delivery of sustainable end-to-end service processes, ensuring alignment with HR stakeholders as well as other function representatives
• Acts as design authority for service within Payroll. Interprets and defines the end-to-end process requirements for the global business service environment and ensures the service processes are developed and implemented accordingly
• Encourages behavioural change to continuously improve service line delivery e.g. via training or communication campaigns.
• Facilitates the sharing of best practices and ensures harmonized and standardized processes throughout HR Services organization.
• Ensures a high degree of customer orientation. Drives the enhancement of the Customer Experience Journey, analyzes received customer feedback and drives actions accordingly
• Establishes and agrees Key Performance Indicators (KPIs) for the Payroll service line, supports the implementation of tools to track these and monitors process efficiency and effectiveness
• Supports cross-collaboration within HR Services, other HR stakeholders and other functions (Treasury/Finance/Internal Control) to optimize processes promote synergies
• Sets targets and manages performance for direct reports. Leads the team by example and demonstrates the required cultural sensitivity

Qualifications for the role:

• Proven track record in human resources leadership roles or HR project management
• Significant experience in payroll end to end processes (minimum 5 years)
• Experience in an HR Shared Services environment for a global company
• Understanding of Workday integration module would be an advantage
• Bachelor’s Degree (or equivalent) in Human Resources, Administration, Finance or other relevant fields
• Strong communication, leadership and stakeholder management skills
• Detail and solution-oriented approach with the ability to think innovatively
• Ability to build relationships and work effectively across various teams, geographies & cultures as well as independently
• Good project management skills area a significant advantage