As Customer Service Representative, youand#39;ll use your advanced Customer Experience Management skills to provide excellent customer service. Your day-to-day activities involve answering customer inquiries, resolving issues, and ensuring customer satisfaction.

• Answer customer inquiries and provide information about products and services
• Provide professional customer service in German and English
• Manage returns from the Customers
• Resolve customer issues and complaints in a timely and effective manner
• Coordinate resolution of shipping incidents
• Actively look for potential process improvements
• Ensure customer satisfaction by providing exceptional service
• Collaborate with team members to improve customer service processes
• Maintain accurate records of customer interactions and transactions

Flexible

The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances.

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

WHAT’S IN IT FOR YOU

• Develop strong communication skills through regular interactions with customers via email and phone, improving your ability to resolve issues and provide exceptional support.
• Acquire valuable experience in customer support and service excellence, enhancing your understanding of customer needs and improving problem-solving skills.
• Work in a dynamic and inclusive workplace that values diverse perspectives. Contribute to an exceptional customer experience and play a key role in driving process improvements and operational efficiencies.

HERE’S WHAT YOU’LL NEED: