IT Support Engineer

Requirements

• 5+ years of experience in managing complex, global IT systems,
• proficiency in IT Service Desk solutions (e.g. ManageEngine ServiceDesk Plus),
• expertise in administering and configuring Microsoft Azure and Microsoft 365,
• experience with Mobile Device Management systems, such as Microsoft Intune,
• advanced knowledge of Active Directory, including user administration, site services, hybrid replication, and Group Policy (GPO) management,
• familiarity with databases, such as Microsoft SQL,
• strong technical troubleshooting skills,
• ability to multitask and work efficiently in a fast-paced environment,
• fluency in English (both written and spoken),
• experience in enterprise finance or banking is a plus.

Responsibilities

• provide second and third-line technical support to internal staff, delivering exceptional customer service in person, via phone, and email,
• troubleshoot and resolve technical incidents related to end-user devices, software, and local infrastructure,
• colloborate & support the global IT Service Delivery team in implementing and adhering to ITSM practices, including Incident, Service, Problem, and Change Management,
• ensure local IT support activities align with user needs and system functionality,
• maintain and support office-specific IT systems, including servers, networking equipment, and peripherals,
• maintain the security and integrity of local IT systems, including managing backups and monitoring security protocols,
• monitor local system alerts, resolving issues where possible and escalating to the appropriate teams when needed.

We offer

• stable employment conditions based on an employment contract,
• attractive benefits package,
• work in a hybrid model (3 days from the office in Warsaw),
• relevant substantive training,
• opportunity to gain experience in international environment.