Incident Management Junior Analyst
Incident Management Junior Analyst
with English (German nice to have)
with English (German nice to have)
THE WORK:
- Analyze andamp; Resolve Technical Issues – Conduct root cause analysis on customer issues within the IoT domain, utilizing diagnostic tools and technical expertise to ensure effective resolution.
- Provide High-Quality Customer Support – Address and resolve customer complaints promptly, delivering top-tier service while adhering to agreed timelines and quality standards.
- Collaborate with Stakeholders – Facilitate communication with interface partners, managing complex technical discussions until full resolution is achieved.
- Enhance Knowledge Management – Update and maintain the client knowledge base with accurate solutions, troubleshooting guides, and process improvements.
- Identify Trends andamp; Drive Improvements – Detect recurring error patterns and contribute to optimizing processes, enhancing system reliability, and improving overall support efficiency.
WHAT’S IN IT FOR YOU?
- Develop Cutting-Edge Technical Expertise – Gain hands-on experience in the IoT domain, working with emerging technologies and problem-solving complex technical challenges.
- Career Growth andamp; Learning Opportunities – Expand your knowledge through continuous learning, training, and collaboration with industry experts.
- Impact-Driven Work Environment – Play a crucial role in improving system performance, customer satisfaction, and operational efficiency while being recognized for your contributions.
The work location for this role includes a mix of working remotely and in an Accenture office in Warsaw (50/50 hybrid model).
With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
HERE’S WHAT YOU’LL NEED:
- Adaptability andamp; Multitasking – Proven ability to quickly learn new skills, manage multiple tasks efficiently, and confidently navigate dynamic work environments.
- Data andamp; Reporting Expertise – Knowledge of report generation, data sorting, and analysis. Strong technical aptitude, and familiarity with log data analysis, JSON, and XML.
- Language andamp; Communication Skills – Fluency in English (C1) and German (nice to have), excellent communication and presentation skills, and a proactive approach to problem-solving.
- Time Management andamp; Assertiveness – Ability to prioritize tasks effectively, manage time efficiently, and confidently engage with stakeholders to drive resolutions.
- Technical andamp; System Knowledge – Nice to have an experience with ticketing systems (Salesforce preferred) and tools like Tablou
