HedgeServ is a leading global fund administrator with more than $450 billion in assets under administration across all investment vehicles including Hedge Funds, Private Equity Funds, UCITS, Hybrid Credit Managers, Funds of Funds and Managed Account Platforms. We optimize our clients’ experience using unique proprietary technology coupled with robotic process automation, intuitive digital programs powered by machine learning, and enhanced by an extensive proprietary transaction data set. HedgeServ’s entrepreneurial and innovative spirit cultivates a productive and agile environment enabling its team to anticipate clients’ needs and consistently deliver solutions in real time. Led by the most experienced team of industry experts, HedgeServ with 1,500+ professionals around the globe expertly provides customizable solutions for their clients’ risk, portfolio management, middle office, investor relations, accounting, regulatory, compliance, and tax services. Since its inception in 2008, HedgeServ has received numerous accolades, including Top Overall Administrator and #1 rankings for Fund Accounting, Reporting & Reporting Technology, Client Service, Investor Services, Alternative Fund Expertise, and Regulatory Expertise.
HedgeServ is a progressive company with continuously evolving ways of working to ensure a future-focused mindset. Our employees benefit from a robust career development framework and clear learning paths which outline career trajectory, training and progression plans. HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. HedgeServ was recognized as a Next Gen employer by RippleMatch on its list of 100 top workplaces for Generation Z for 2022. HedgeServ operates 13 offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, Philippines and Australia.
Human Resources Manager
Kraków
Job Description
The HR Manager will report directly to the Director Human Resources and will oversee the day-to-day operations of the Human Resources department in our growing Krakow and Gdańsk offices. The Human Resources Manager will contribute in a meaningful way to the accomplishment of the Human Resources objectives, which support our high-performance culture of quality, productivity, and standards. This is a hands-on operational role with exposure to senior stakeholders both locally and internationally. This position is a critical role within our global HR team and our growing Polish offices.
Key Accountabilities of the Role
- Manage the HR requirements for the Krakow office which currently supports approx. 550 employees with significant growth plans for 2025.
- Lead and manage the HR Administration Team to develop and embed best practice HR operations with a continuous improvement mindset and a focus on standards and quality.
- Oversight of HR changes impacting the monthly payroll submission to payroll for Krakow.
- Working with the HR Administration Team on all HR operational processes, including probations, headcount, exit interviews, absence management, wellbeing, CSR, and benefits administration.
- Compiling reports and metrics on HR related topics including turnover, exit interview analysis, end of probation etc, with a view to driving improvements and initiatives to support employee engagement.
- Manage global mobility process including visa/work permit applications for employees on assignment to the Krakow office.
- Effectively partner with operational leaders to successfully manage employee relations and / or performance management processes in line with HedgeServ culture and local legislative requirements.
- Support the resolution of grievances and disciplinary matters in line with company policies.
- Keep abreast of all Employment law updates and industry and market updates, suggesting changes in processes and internal rules & regulations.
- Provide training for managers on employment regulations, performance management and other HR related topics.
- Ensure HR compliance with GDPR requirements.
- Working closely with the wider HR, finance, recruitment, and training teams internationally.
- Contributing to and / or leading on strategic HR global projects as required.
Pre-requisite knowledge, skills and experience
- Min 7 years HR experience, including a minimum of 4 years people management experience, ideally in a multinational / international organization.
- Excellent working knowledge of Polish employment legislation and labor code.
- High level of initiative and proactivity with a hands-on, can-do approach.
- Fluent English, both written and verbal.
- Workday experience a distinct advantage.
- Proven experience leading, motivating, and developing a high performing team.
- Ability to quickly establish excellent relationships across all levels of the organisation.
- A proven track record of supporting the business with practical HR interventions and a focus on results.
- Excellent interpersonal & communication skills, both written and verbal.
- Ability to exhibit a high level of confidentiality and discretion with well-developed judgement.
- Strong organizational skills & ability to multitask.
- Good analytical skills with a high level of accuracy and attention to detail.
- Excellent computer skills, including Word, Excel, PowerPoint
- Experience with external control institutions such as PIP, ZUS, US would be an advantage.
A positive team player who enjoys collaborating with others with the ability to work independently.
