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Networks and Communications Operations Manager

Kierownik/Manager

Pełny etat

Praca hybrydowa

angielski

Duża firma

Umowa o pracę

Specjalizacje oferty
ITAdministracja IT

We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. And we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from.

But our business, isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business. That’s why our employees, from around the world, choose to be a part of JTI and why 9 out of 10 would recommend us to a friend.

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #join the idea!

Networks and Communications Operations Manager

Networks and Communications Operations Manager

Location: Warszawa,
Nr ref: 101127

As the Networks & Communications Operations Manager in the area of Global IT Infrastructure, you will be responsible for ensuring maximum availability and operational health of global network services — including WAN, LAN, Internet, Security, Remote Access, Unified Communications, Call Centres, and Video Conferencing. You will manage incidents, crises, changes, and service delivery in close collaboration with global service providers.

Position:

  • Ensure high availability and performance of all network services
  • Manage incidents in line with SLA and lead escalations with service providers
  • Coordinate and lead troubleshooting efforts in crisis situations
  • Evaluate service readiness and approve new service implementation or changes
  • Monitor and enforce SLA compliance with all providers
  • Oversee capacity performance and provide improvement recommendations

Requirements:

  • University degree in Information Management, Engineering, Computer Science or equivalent
  • 5+ years of experience in IT, especially in telecom and service provider management
  • Proven track record in network service delivery, including Data/Voice/Video, Remote Access, IP Telephony, and Security
  • Crisis, Change and Problem Management experience
  • Fluent in English (spoken and written)
  • Knowledge of ITIL/ITSM best practices and SLA reporting
  • Certifications (nice to have): CCNA+, Fortinet NSE4+, familiarity with Cisco IOS, FortiGate, F5 Big-IP, Ivanti Pulse Secure

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

PROCEDURE:
JTI GBS Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers.
If you would like to review this procedure, it is available upon request.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.

JTI GBS POLAND sp. z o.o.

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