Change Management Analyst (She/He/They)

THE WORK:

• Act as a backup team leader when needed.
• Design and develop new operational processes from end to end.
• Lead the documentation and testing of operational procedures (e.g. desktop procedures, process/system flows) in line with Clientand#39;s standards.
• Identify operational risks and present recommendations for process improvements to enhance stability and scalability.
• Collaborate with the Client's subject matter experts to define success metrics and service level agreements for vendor teams.
• Act as the primary point of contact for onsite Clientand#39;s managers and vendor partners.
• Evaluate and analyze Change Requests for potential risks, inefficiencies, and gaps, offering actionable recommendations to the Global Manager.
• Contribute to the design of future programs and processes in partnership with global teams and clients.
• Work with internal specialists (HR, Communications, Learning andamp; Development, Organizational Development) to support successful project implementation.
• Use customer feedback to guide and implement service improvement initiatives.
• Liaise with internal and external stakeholders to address quality concerns.
• Handle ad hoc reporting, queries, and projects as needed.

Flexible: The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances.

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

WHAT’S IN IT FOR YOU?

• Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.
• Access continuous learning opportunities.
• Work on projects for international clients, expanding your skills set.

HERE’S WHAT YOU’LL NEED:

• Excellent written and communication skills in English. (min. B2 level).
• Full-time availability, 8 hours daily from Monday to Friday.
• 2–3 years of experience in Order to Cash, Accounts Payable, Financial Services, or Banking is preferred.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Strong competencies in: initiative, solution orientation, collaboration, organizational commitment, providing direction, and influencing others.
• Proven skills in project management, client negotiation, and data analysis.

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

BONUS POINT IF YOU HAVE:

• Degree in a relevant field (finance, accounting, project management etc.)
• Experience with payment and banking tools.
• Subject matter expertise.
• Familiarity with SQL and analytics tools.