HedgeServ is a leading global fund administrator with more than $450 billion in assets under administration across all investment vehicles including Hedge Funds, Private Equity Funds, UCITS, Hybrid Credit Managers, Funds of Funds and Managed Account Platforms. We optimize our clients’ experience using unique proprietary technology coupled with robotic process automation, intuitive digital programs powered by machine learning, and enhanced by an extensive proprietary transaction data set. HedgeServ’s entrepreneurial and innovative spirit cultivates a productive and agile environment enabling its team to anticipate clients’ needs and consistently deliver solutions in real time. Led by the most experienced team of industry experts, HedgeServ with 1,500+ professionals around the globe expertly provides customizable solutions for their clients’ risk, portfolio management, middle office, investor relations, accounting, regulatory, compliance, and tax services. Since its inception in 2008, HedgeServ has received numerous accolades, including Top Overall Administrator and #1 rankings for Fund Accounting, Reporting & Reporting Technology, Client Service, Investor Services, Alternative Fund Expertise, and Regulatory Expertise.
HedgeServ is a progressive company with continuously evolving ways of working to ensure a future-focused mindset. Our employees benefit from a robust career development framework and clear learning paths which outline career trajectory, training and progression plans. HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. HedgeServ was recognized as a Next Gen employer by RippleMatch on its list of 100 top workplaces for Generation Z for 2022. HedgeServ operates 13 offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, Philippines and Australia.
Middle Office Manager
Gdańsk
Job Description:
As we continue through a period of explosive growth, HedgeServ is searching for experienced professionals who can make an immediate impact on our growing team. We are seeking out candidates with 6+ years of experience in the Financial Services Sector who are decisive, energetic, and self-starting. We expect successful candidates to assume considerable responsibility within a short space of time, serving as a point of contact on several client processes, managing a team of 4+ employees at different levels and participate in cross team projects.
In addition to a focus on traditional middle office responsibilities such as trade capture, affirmations, settlements, pricing and break resolution; the candidate will be expected to take ownership of customized client requests, hold conversations with senior personnel, and actively engage in our internal development initiatives.
Key Responsibilities:
- Effectively manage a rapidly growing team of staff at various levels and experience
- Constantly seeking to mitigate operational risk by improving existing processes
- Effectively communicate with clients, assisting with all systems and trade related queries
- Work closely with the various Middle Office, Nav, IT, and Investor Service teams
- Encourage employee growth by ensuring sufficient cross-training within the team
- Institute innovative technological solutions to alleviate client concerns in conjunction with our Business Development team
- Supervise daily cash and position reconciliations
- Troubleshooting Live PnL and Market Value queries from external parties on a wide range of Products
- HedgeServ operates a client focused structure which provides a wide-range of experience to all levels of employee. As such a Middle Office Manager should be flexible and willing to adapt.
- Quickly build a deep understanding of the proprietary HedgeServ applications and platforms, which support functions such as Trade Capture, Security Master Setups, the creation and delivery of sensitive client reporting, Pricing, Trade Matching, Trade Settlements, and the display of real-time PnL and Risk to Trading teams and Portfolio Managers.
- Communicate with clients, external vendors, and internal stakeholders, in both written and verbal forms, throughout the day, to ensure correct settlement of trades and resolution of breaks.
- Demonstrated ability to effectively handover outstanding items to relevant internal teams, and to escalate issues clearly and appropriately to senior management and/or development teams when necessary.
- Managing a team, with 2+ direct reports at different levels and participate in cross team projects.
- Effectively manage team members at various levels and experience by holding monthly 1-1 discussions, performing annual performance reviews and providing ongoing constructive feedback.
- Manage the daily allocation of team resources, ensuring appropriate coverage of operational tasks across time-critical client deliverables. At the same time, prepare for future team growth by establishing strong training plans, with a focus on cross-training initiatives.
Requirements:
- University Degree in Accounting, Finance or Business would be preferred
- 6+ years of Hedge Fund experience
- Strong excel familiarity and a desire to improve technical skills is required
- Experience in enhanced Middle Office services such as Settlements, Affirmations is desired
- Influential team players who make decisions with the firm in mind
- Motivated High Performer who can accomplish volumes of important work and excel during short sprints
- Clear and persuasive communicators, who can articulate their actions, identify root causes, and suggest improved ideas
- Strong English verbal and written communication skills
- Reliable and dependable
- Ability to positively influence team morale
- Demonstrate leadership skills, taking ownership of designated tasks
- Industry platform knowledge: TradeServ, MarkitWire, Markit Trade Manager, Traiana, Harmony, Bloomberg, DTCC, ICELink and PB Portals is a plus
- Strong product knowledge in the areas of OTC and listed derivatives (complex products a plus) Examples: Mortgage Backed, IRS, CDS, Swaptions, Equities, Options, Bonds/Repo’s.
