Azure Technical Customer Success Senior Analyst
Azure Technical Customer Success Senior Analyst
with French
with French
Key Responsibilities:
- Lead, drive and manage engagements for repeatable achievement of revenue and consumption targets.
- Leverage best practices to guide customer strategy and future growth by cultivating customer affinity with client programs/solutions that drive impact for the customer. Provide feedback on customer development needs, customer blockers, or mitigation strategies.
- Conduct analyses into what customers are using versus needs. Drive greater consumption (cloud and support) with customers based on analysis of both usage and needs. Leverage insights to provide guidance and recommendations to customers; drive, retain, and optimize customer consumption.
- Apply technical knowledge and customer insights to create a modernization roadmap.
- Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key Infrastructure technologies.
- Run Architectural Design Sessions to build plans for implementing solutions which align to customer business goals and technical environments.
- Collaborate and orchestrate with other Cloud Solution Architects and stakeholders, including FastTrack, Solution Assessments, etc., in developing cloud solutions on Azure.
Basic Qualifications:
- Proficiency in English and French (C1 level required)
- 3 years experience in technical architect, technical consulting, design and implementation, and/or technical sales
- Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field and 4 years experience in technical architect, technical consulting, design and implementation, and/or technical sales.
- Relevant certifications from Microsoft or competitive platforms AND 3 years experience in technical architect, technical consulting, design and implementation, and/or technical sales.
- OR equivalent experience
Preferred Qualifications:
- Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 8 years experience in technical architect, consulting, design and implementation, and/or sales
- OR equivalent experience.
- 4 years experience with cloud-based solution designs, migrations and management.
- MSFT Ceritificates: AZ-305, AZ400, AI-102, DP-100 or DP-500.
Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.
