Junior Customer Service Specialist
Junior Customer Service Specialist
with German
with German
THE WORK:
- Perform customer service activities related to service and repair requests from the customers over the phone and via e-mail.
- Review and validate contractual agreements related to the service and repair process.
- Manage orders and returns activities in SAP.
- Coordinate the service and repair process by collaborating with internal teams and spare parts vendors.
- Ensure resolution of queries within the contractual metrics.
FLEXIBLE:
The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances.
With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
WHAT’S IN IT FOR YOU:
- Learn how to handle service and repair requests effectively, gain experience in managing orders and returns, and become proficient in using industry-standard software like SAP.
- Develop strong abilities in collaborating with internal teams and external vendors, which will improve your skills in managing complex processes and collaborative problem-solving.
- Gain valuable experience in a dynamic work setting where you'll tackle challenges and improve your customer interaction skills.
HERE’S WHAT YOU’LL NEED
- Fluency in English and German language (min. B2 level in both is required).
- Full time availability, 8 hours daily from Monday to Friday.
- Communication skills and Client orientation.
- Microsoft Office package knowledge (Excel, Word, PowerPoint).
BONUS POINTS IF YOU HAVE:
- Experience in customer service related role.
- Familiarity with SAP.
Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.
