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Service Management Expert - BPM Signavio

Starszy specjalista

Pełny etat

Praca hybrydowa

angielski

Duża firma

Umowa o pracę

Specjalizacje oferty

We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. And we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from.

But our business, isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business. That’s why our employees, from around the world, choose to be a part of JTI and why 9 out of 10 would recommend us to a friend.

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #join the idea!

Service Management Expert - BPM Signavio

Service Management Expert - BPM Signavio

Location: Warszawa,
Nr ref: 101024

We are seeking an SAP Signavio Expert to support the development and documentation of business processes across the organization. This role is critical to driving process transparency, standardization, and continuous improvement using SAP Signavio's Business Process Management Tool. The ideal candidate will have expertise in process mapping, documentation, and process management fundamentals and be comfortable working with cross-functional teams.

Position:

  • Support the creation, maintenance, and governance of business process documentation using SAP Signavio.
  • Monitor end-to-end process flows development across various business functions (e.g., Finance, People & Culture, Marketing and Sales).
  • Collaborate with Process Owner, SMEs, IT, Product Provider and stakeholders to gather requirements and translate them into a well-defined documentation platform.
  • Leverage SAP Signavio Process Manager and Collaboration Hub to foster transparency and alignment across the organization.
  • Support the rollout of process governance standards and ensure documentation aligns with enterprise policies.
  • Support and Conduct workshops and training sessions on process modeling and Signavio usage for internal teams.
  • Continuously improve process documentation based on feedback, performance data, and business changes.
  • Integrate best practices in Business Process Management (BPM) and support initiatives in optimization where applicable.

Requirements:

  • Bachelor’s or Master’s degree.
  • 4+ years of experience in a GBS organization,
  • Fluency in English (written and spoken); knowledge of other languages is an asset.
  • Hands-on experience with process management
  • Understanding of Service Management fundamentals and GBS operations.
  • Excellent communication and interpersonal skills, with the ability to drive change.
  • Proficiency in MS Office and familiarity with business tools/platforms.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

PROCEDURE:
JTI GBS Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers.
If you would like to review this procedure, it is available upon request.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.

JTI GBS POLAND sp. z o.o.

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