Collections Analyst
Collections Analyst
with Italian
with Italian
THE WORK:
- Responsible for timely cash collection.
- Contact customers via phone and email for past due invoices, submit and follow up on the dispute cases.
- Resolve unidentified payments, code past due invoices, prepare write off documentation, and inform customers about uncollectable debts.
- Generate and send missing invoices, statements of account, and dunning letters.
- Handle day to day activities and escalate.
- Responsible for timely cash collection.
- Contact customers via phone and email for past due invoices, submit and follow up on the dispute cases.
- Resolve unidentified payments, code past due invoices, prepare write off documentation, and inform customers about uncollectable debts.
- Generate and send missing invoices, statements of account, and dunning letters.
- Handle day to day activities and escalate.
- Responsible for timely cash collection. Contact customers via phone and email for past due invoices, submit and follow up on the dispute cases.
- Resolve unidentified payments, code past due invoices, prepare write off documentation, and inform customers about uncollectable debts.
- Generate and send missing invoices, statements of account, and dunning letters.
- Handle day to day activities and escalate.
The work location for this role includes a mix of working remotely and in an Accenture office in Warsaw (50/50 hybrid model).
With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
HERE’S WHAT YOU’LL NEED:
- Excellent communication and interpersonal skills.
- Analytical skills.
- Ability to work in problem-solving environment.
- Strong organizational and time-management skills.
- Experience in customer service, collections or accounts receivable processes will be an asset.
- Very good Italian and English skills, minimum B2 Level.
- Min 1 year of experience in Collections/OTC process
