Transaction Processing Client Service Agent

Job Description

Job family:

Responsible for delivering cash or securities operations servicing clients. May concentrate on a specific aspect of the business ( transaction processing, asset servicing, collateral, funds, banking , reconciliation, investigations ...). May also lead or contribute to projects or initiatives in the areas of operational efficiency, risk, quality, regulatory and strategy.

General Description:

• Responds independently to inquiries of medium to high complexity in one’s own stream.
• Can manage some non-standard inquiries and specific service issues (non-structural) by raising it to the internal stakeholders and proposing a solution or alternatives.

Role:

• Has a good knowledge of services and procedures in the area of expertise
• May act as a central contact point (e.g. preferred) in responding to their inquiries for a key client or a group of clients and has a basic knowledge of their preferred clients business .
• Able to participate to a client visit in terms of contributing to the discussion/presentation.
• May raise wishes of their clients in their own domain.
• Typically requires analysis, judgment, and sensitivity to customer needs.
• May coach a newcomer in the area, namely in phone and written responses (i.e. including approving the e-mails of newcomers).
• Contributes to the continuous improvement by raising problems, participating to problem solving sessions, identify quality or service issues impacting the clients .
• Can participate to the review of procedures in client services.
• Can contribute to the preparation and assist to client meetings.
• May work on small initiaves in Client Service such as those in relation to service and quality analysis, call efficiency, etc.

About Us

Why join us

Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system.

What We Offer:

• Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries.
• Practice your talents in a highly professional international environment.
• Join a learning and development environment with an emphasis on knowledge sharing and training.
• Competitive salary and comprehensive benefits.

New ways of working

Find your own optimal balance within our hybrid working model, where you can connect at the office and also benefit from remote working.

Great Place to Work for All

We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process.

About the Team

The Client Services team is Responsible for delivering cash or securities operations servicing clients. May concentrate on a specific aspect of the business ( transaction processing, asset servicing, collateral, funds, banking , reconciliation, investigations ...). May also lead or contribute to projects or initiatives in the areas of operational efficiency, risk, quality, regulatory and strategy.