Collections Specialist
Collections Specialist
with German (rare hybrid from Warsaw)
with German (rare hybrid from Warsaw)
THE WORK
- Execute industry-leading collections strategies for business-to-business (B2B) Clients, ensuring timely and efficient recovery of outstanding receivables.
- Establish and sustain strong, collaborative relationships with Clients to foster trust, loyalty, and long-term business engagement.
- Address and resolve customer inquiries with efficiency and professionalism, ensuring prompt and accurate responses to maintain high service standards.
- Enhance the customer experience by leveraging advanced communication techniques and proactive problem-solving to deliver tailored and effective solutions.
- Provide support to Team Lead.
- Consistently adhere to service level agreements (SLAs) and key performance indicators (KPIs) through disciplined execution and performance tracking.
WHAT’S IN IT FOR YOU
- Understand how collections work in a business-to-business (B2B) environment, including payment terms, credit limits, and dispute resolution.
- Gain valuable experience in financial analysis and forecasting cash flow, enhancing your understanding of financial operations and risk assessment.
- Thrive in a dynamic workplace that values and celebrates diverse perspectives. Contribute to an innovative environment where your input drives process improvements and operational efficiencies.
HERE’S WHAT YOU’LL NEED
- Very good English (min. C1 level), German (min B2 level) required (both written and spoken).
- Min. 1 year of professional experience in Collections (OTC, other financial Client contact) process.
- Strong communication and interpersonal skills essential for contacting clients email and phone in a B2B (Business-to-Business) setting.
- Knowledge and experience in Microsoft Office, especially Microsoft Excel.
- Strong attention to detail and analytical skills.
- Effective time management and task prioritization.
